**Overview** National Alamo has an exciting opportunity for a **Seasonal Return Agent** . The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process, and assists all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards. We are hiring for seasonal positions that will be from **December 1 2024- April 30 2025** . **THIS IS A FULL TIME SEASONAL POSITION 40 hours per week** **Pay is $18.00 /hr** _Apart from religious observations, must be available to work the schedules below_ Monday: 7am-3:30pm Tuesday: **OFF** Wednesday: **OFF** Thursday: 7am-3:30pm Friday: 7am-3:30pm Saturday: 7am-3:30pm Sunday: 7am-3:30pm OR Monday: **OFF** Tuesday: **OFF** Wednesday:2:30pm-11pm Thursday: 2:30pm-11pm Friday: 2:30pm-11pm Saturday: 2:30pm-11pm Sunday: 2:30pm-11pm **Interested candidates should have flexible work availability and be willing to work nights, weekends, and holidays.** **Responsibilities** + Greet all customers using prescribed, appropriate dialogue as they arrive on the lot. + Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found. + Advise and review rental charges; and provide an accurate receipt to the customer. + Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue. + Inquire about service, satisfaction and document dissatisfaction. + Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report. + Use of proper statement to determine if vehicle is being returned with full tank of gas. + Complete a service alert for any mechanical and or body damage communicated by the customers. + Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location. + Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location. + Keep lot organized for ease of access and traffic flow. + Understand the damage loss report reporting procedure. _Equal Opportunity Employer/ Disability/Veterans_ **Qualifications** + Must be at least 18 years old + High school diploma or GED equivalent required + Must have at least 1 year prior customer service retail or administrative support experience + Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years + No drug or alcohol related conviction on driving record in the past 5 years + Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future + Must be able to understand, read, write and speak English + Must be willing to accept $18.00/hour + Apart from religious observations, must be available to work listed schedule Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (JobsPrivacy@ehi.com) to contact us about your interest in employment.