Selling and Service

Meets customer needs through solution-oriented and forward thinking Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style Demonstrates Coach’s Selling and Service expectations at all times Flexes personal selling techniques to contribute to overall store financial results Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors Works with multiple customers simultaneously and breaks away as appropriate Follows up with customers consistently and genuinely to influence/close the sale Sensitive to customers’ needs and tailors approach by reading cues Ensures all daily tasks are completed without negatively impacting service or Coach standards  

 

Workplace and Environment

Creates enthusiasm and positivity for a shared vision and mission Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors Demonstrates confidence when working with customers Takes initiative; has a high-level of ownership and accountability for individual results Welcomes feedback and adapts behaviors as appropriate Represents Coach as a brand ambassador at all times Is adaptable and flexible to change Maintains a calm and professional demeanor at all times Handles and offers solutions to customer issues appropriately and involves a manager when necessary Promotes and endorses a team selling environment

 

Operations

Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures Replenishes inventory on sales floor as needed Processes shipments as needed

 

Additional Requirements

 

Physical:  Ability to communicate effectively with customers and team.  Mobility to maneuver the sales floor and stock room to provide and support customer service.  Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties.  Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.

Schedule:  Ability to work a flexible schedule to meet the needs of the business during Thanksgiving weekend

 

Note:  This document serves only as a sample of the job duties and responsibilities and does not include an exhausted list of all performance requirements.

 

Coach is an equal opportunity and affirmative action employer.