Job Responsibilities 

Drive sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance and participating in customer outreach activities

Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic , suggesting solutions based on customer interest and needs

Maintains knowledge of Lands’ End website navigation and leverages this option for customer solutions when the product is not available in the store

Processes customer transactions efficiently using the POS and online systems include sales, returns, exchanges, etc in accordance to authorized procedure

Maintains knowledge of Lands’ End products and services, along with current fashion trends to enhance level of customer service and generate sales

Performs markdown and other promotional activities as needed

Responsible for stock replenishment and adhering to visual brand standards 

Qualifications: 

Excellent selling skills

Ability to communicate effectively with customers and fellow employees

Ability to receive feedback and take action when appropriate

Ability to follow written and verbal instruction and meet deadlines on projects/tasks

Flexibility and adaptable to change

Knowledge of Lands’ End merchandise is strongly preferred

Availability and flexibility to work varied hours to support the needs of the business

Ability to stand for long periods of time

Ability to lift boxes up to 40 lbs

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