Job Description An employer is seeking a Secret Cleared LAN VoIP Network Specialist II to work onsite at Joint Base Andrews, MD. This position is responsible for providing voice systems maintenance and support for the 844th Communication Group (CG). This includes install, configure, administer, manage, maintain/update and provide maintenance and operational support for the Cisco Unified Communications Manager (CUCM) and its components. Must have an understanding of enhanced 911 systems, Defense Information Systems Agency Unified Capabilities Requirements, and Time Division Multiplexing (TDM). Essential Job Functions  Provide Tier 2 and Tier 3 support for Voice systems.  Ensure the entire voice solution complies with all DISA STIGs and AF TCNOs by implementing firmware, software and hardware changes as necessary.  Install, configure, administer, manage, maintain/update and provide maintenance and operations support for the Cisco Unified Communication Manager (CUCM) and its components.  Deliver comprehensive customer IT support to include but not limited to transitioning (i.e., moves, adds and changes), operating, maintaining, restoring, protecting, backups and refreshing CUCM telephony including all associated infrastructure systems, components, and data as well as administration of listed systems and components.  Ensure that all components of the CUCM systems to include but not limited to Servers, Unity Messaging System, Databases, Physical phones, Soft Clients, Operating systems, Gateways, Switches, Routers, Firmware, Software and Hardware are kept updated to meet or exceed all industry standards and are fully functional.  Provide emergency voice LAN troubleshooting assistance within 30 minutes of notification either by phone or in person and troubleshoot and resolve any emergency voice outage within two (2) hours of notification.  Provide routing network troubleshooting and maintenance within the guidelines of the Government's Authorized Service Interruption (ASI) process.  Prepare and maintain project planning documentation, create and maintain LAN/voice network maps/diagrams and presentation material and input all relevant information into network monitoring tools (e.g., Cisco Prime Infrastructure, Solar Winds).  Conducting research and load any applicable software, hardware, or firmware updates to voice equipment and physically and virtually install new equipment.  Use Government provided ticket system to process, log and close out trouble tickets, change requests and work-orders.  Support traditional telephony (time division multiplex switching, Nortel circuit-based switches, ISDN trunking, Channel-Associated Signaling (CAS) trunking, Defense Switched Network (DSN) operations including multi-level precedence and preemption (MLPP) and Post Branch Exchange (PBX) knowledge.  Integrate all relevant voice services including but not limited to conference call hosting capabilities, voicemail, Call Center Capabilities, Emergency 911 services, Dynamic Host Configuration Protocol (DHCP), T-Metrics, voicemail, and DSN access with the CUCM.  Ensure all voice equipment complies with all AF Enterprise CM Policies and listed on all relevant inventories.  Support decommissioning of legacy telephony/Time Division Multiplexing (TDM) technologies and migration to IP-based telephony.  Provide training, as requested. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 5+ years of relevant experience in network administration in a network/voice support environment.  Secret Security Clearance  Security+ Certification  Cisco Certified Network Professional (CCNP) with Voice Over IP experience (CCNP Voice or Collaboration) and maintain valid CCNP credentials. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.