Job Description Red Hat will provide a Dedicated Enterprise Engineer to work alongside the Customer with the following tasks: Red Hat Consultants will operate under the general direction of the Customer, providing informal mentoring, general knowledge sharing and configuration of Red Hat technologies. Working with the Customer to mentor, share knowledge, and strategize on how to leverage Red Hat technologies. Serving as liaison, with the ability to reach back into the Red Hat support organization Assisting Customer in enhancing and supporting the Customer software build and development environment, assisting Customer in developing documented enterprise support processes taking into account Customer policies, working with Customer to support setup, configuration and maintenance of Red Hat products: Red Hat OpenShift Container Platform (OCP). Working with Customer to update existing processes and procedures to allow for a consistent, reliable and repeatable implementation of the OpenShift platform, provide validation of the OpenShift Cluster environment using steps provided in the OpenShift documentation, assisting Customer in defining OpenShift deployment configuration for targeted workloads, including replication, probes, and resource requests, assisting Customer in refining and updating migration plans to transition applications from existing OpenShift clusters onto new clusters Assisting Customer with migrating applications to new OpenShift 4 clusters, Assisting Customer in configuring optional Openshift Certified Operators, as defined here: https://catalog.redhat.com/software/operators/explore, such as OpenShift Metrics (Prometheus) and OpenShift Logging (EFK) Note, not all certified operators may work in Customer environments due to security constraints. Assisting Customer with deployment and configuration of Red Hat Advanced Cluster Management and/or Red Hat Advanced Container Security, if appropriate subscriptions are available and if directed by Customer, Assisting Customer in configuring an appropriate Container Registry based on the Customers requirements, Configure OpenShift Container Platform to utilize supported Customer storage providers, Provide guidance during OCP upgrades and migrations as needed, Assisting Customer with troubleshooting and resolution of problems within OCP infrastructure Communicate with designated customer personnel by phone and email concerning the details of the issue, expected resolution, and root cause analysis, Escalate issues within Red Hat Global Support Services as appropriate, Present status information on issues and problems at the weekly team meetings, Document problem resolution steps and provide recommendations to prevent recurrence We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 2-3+ years of experience with OpenShift Application migration experience on OpenShift Experience with OpenShift on AWS Experience with OpenShift Metrics (Prometheus) and OpenShift Logging (EFK) Experience with Red Hat Advanced Cluster Management and/or Red Hat Advanced Container Security null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.