Job Description: Job Title: Secretary Location: Hannibal, MO Department: Client Access (Front Desk) Employment Type: Full-Time Shift: Monday - Friday Job Summary: Are you a people-person with exceptional communication skills and a passion for providing top-notch customer service? Do you have a knack for multitasking and staying organized? As the face of our organization, our Secretary play a vital role in creating a positive first impression for our clients, staff, and leadership team. In this role, you'll be responsible for a variety of receptionist and clerical duties, including scheduling appointments, collecting payments, and maintaining accurate and up-to-date client records. You'll also have the opportunity to work closely with our providers and support teams to ensure that our clients receive the highest level of care. Position Perks & Benefits: + Employee benefits package - health, dental, vision, retirement, life, & more for Full-Time employees + 29 Days of PTO for Full-Time employees + Emergency Medical Leave Program + Flexible Spending Accounts – healthcare and dependent child-care + Health & Wellness Program + Employee Assistance Program (EAP) + Employee Discount Program + Mileage Reimbursement + Welcoming, warm, supportive work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness Key Responsibilities: + Provide exceptional customer service to all clients, staff, and leadership team members + Represent Burrell Behavioral Health in a professional, collaborative, and respectful manner + Schedule and reschedule client appointments as needed + Complete client intake paperwork accurately and efficiently + Collect client cost shares for appointments + Work with providers to manage cancellation lists and reschedules + Maintain and update provider cancellation lists + Accurately complete daily deposit logs + Scan documents into client charts Education and/or Experience Qualifications: + A high school diploma or equivalent + Previous customer service experience (preferred) + Proficiency in Microsoft Office Suite + Strong computer skills + Excellent typing skills + Exceptional organizational skills Brightli is on a Mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace. We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors. Preferred Family Healthcare is a Smoke and Tobacco Free Workplace.