Job Summary The bilingual Secretary is responsible for providing customer service, administrative support and clerical support. Duties include, but are not limited to, answering and routing calls, greeting and directing visitors, scheduling appointments, typing, filing, scanning, preparing correspondences, organizing and coordinating meetings, maintaining office supplies, sorting and distributing mail, collecting information, etc. The responsibilities for this role may vary slightly depending on departmental needs. The Secretary is expected to assist in other activities as needed or assigned. Skills/Experience: Insurance, referrals and authorizations #STC Qualifications Education Requirements Completes and maintains all competencies and trainings as required for role. High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education Experience Experience with billing/insurance, referrals and authorizations required Bilingual (Spanish and English) required Required Skills Collaborative Skills Computer Skills to include use and navigation Customer Service Skills Detail Oriented Excellent Communications Skills Excellent Interpersonal Skills General Clerical Skills Listening Skills Microsoft Office Applications Multi Line Telephone Operational Skills Multitasking Organizational Skills Strong Team Player Overview About St. Christopher's Hospital for Children St. Christopher’s Hospital for Children, a partnership between Tower Health and Drexel University, is a 188-bed facility that provides exceptional care to children throughout the Greater Philadelphia area and surrounding counties. St. Christopher's has more than 220 pediatric experts on staff, combining top-notch pediatric care with a wide array of pediatric specialties including Cardiology, Ear, Nose and Throat, Gastroenterology, Oncology, and Orthopedics. It houses the only Verified Pediatric Burn Center between New York City and Baltimore and is one of only three Level I Pediatric Trauma Centers in Pennsylvania. St. Christopher’s is a Magnet® designated hospital and was recognized as a Women’s Choice Award Best Children’s Hospital. In addition to its main location in Philadelphia, the hospital has a growing network of primary and specialty care locations throughout the Philadelphia suburbs and New Jersey so your child's health conditions can be treated close to home. About the Organization Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area. Discover why our hospital is a great place to work—take a virtual tour of our facility here: St. Chris Virtual Tour