Melrose/Wakefield Hospital, part of the Tufts Medicine system, has been offering the highest quality and accessible healthcare to the local community for over 130 years.  With two hospital campuses, Level III Trauma Center, Level III Special Care Nursery, Breast Health Center, Cardiovascular Center and over 20 locations and 50 specialties, Melrose/Wakefield Hospital offers many opportunities to grow your career.  

If you are passionate about providing care in your local community, come join our team at Melrose/Wakefield Hospital.

Why Join Us?

Competitive salaries

Medical, dental, vision insurance that start on day one

403(b) retirement plan with company match

Generous earned time benefits

Tuition reimbursement

Clinical mobility tracks

Free on-campus parking

Location: Melrose/Wakefield Hospital - 888 Main Street - Wakefield, MA

Hours: 40 hours - Monday - Friday

Job Overview 

Under general supervision, this position supports clinic or office activities and provides administrative support for clinical providers.  Assists with the work flow operations of the practice, maintenance of all documents and files, and project-oriented tasks.  This position maintains a high level of customer service with frequent contact with patients through telephone and in-person interactions. This position plays an important role in the hospital’s revenue cycle process, clinic operations, and patient experience. 

Minimum Qualifications

1. High School diploma or equivalent.

2. Two (2) years of experience in a hospital, medical office, or clinic. 

3. Bilingual. 

Duties and Responsibilities

The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned. 

1. Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination. 

2. Assists with scheduling template creation and changes. 

3. Answers phones, triages calls, responds to patient requests, takes messages in office or call center setting. 

4. Greets and checks-in patients; verifies patient demographic and insurance information. 

5. Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification. 

6. Collects copayments. 

7. Prepares medical records and documentation for patient visits, including loading of information into the EMR system. 

8. Assists with billing charge entry and reconciliation.  

9. Participates in performance improvement projects. 

About Melrose/Wakefield Hospital

Melrose/Wakefield Hospital and Lawrence Memorial Hospital of Medford are two campuses with one community in mind: the people of north suburban Boston.  Melrose/Wakefield Hospital and Lawrence Memorial Hospital are distinguished by the range of high-quality clinical care and services. Our teams welcome everyone with hospitality and humanity. We focus on reducing health disparities through 40+ local health programs across a system of hospitals, urgent care locations, outpatient services, and community physicians.

Core to our values, Melrose/Wakefield Hospital’s commitment to community is demonstrated by our many local health programs throughout our service area and participation in partnerships with community agencies and events, and education programs in more than 10 communities to support the wellness and health of our residents.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.