Salary: 17.91-24.22 USD Facility: Mercy Diagnostic Treatment Center West Seneca Shift: Shift 1 Status: Part Time w/Benefits FTE: 0.600000 Bargaining Unit: CWA Local 1133 Exempt from Overtime: Exempt: No Work Schedule: Days Hours: 7:30am-4:30pm ( flexible) Summary: The secretary is a member of the Rehab/Athleticare team. The position is responsible for greeting patients via telephone and in person to schedule appointments, obtain and update patient demographics and insurance information in hospital and department computer systems. Performs other duties to meet patient and office needs including; accurate referrals, insurance verification and authorization using insurance software including Healthenet and HDX, co-pay collection, phones, messages, filing, copying, faxing, scanning. Computer work includes Microsoft Word, and Excel. Communicates with therapist as needed regarding insurance and patient needs. Responsibilities: EDUCATION + High School graduate (with courses in typing and English) EXPERIENCE + One (1) year business course with medical terminology or equivalent experience required. Medical office situation preferred + Customer service relationships experience preferred + Experience with scheduling patients preferred KNOWLEDGE,SKILL AND ABILITY + Work with desktop computer + Secretarial skills (i.e. typing 35 wpm required) + Knowledge of personal computer systems, Microsoft applications, Windows, Word, Excel, Outlook required + Electronic Medical Record Financials/Scheduling/Reporting + Knowledge of insurances and their requirements for Physical/Occupational/Speech Therapy preferred + Excellent oral and written communication skills + Excellent customer relationship + Independent worker + Problem solving skills + Must be flexible and effective in a fast paced environment + Ability to self-motivate with multiple tasks in a demanding environment. + Ability to schedule patients accurately WORKING CONDITIONS + Will require travel to other off site Department locations + Works in Rehabilitation Department. + Office environment with intermittent standing, lifting and walking, prolonged sitting. REQNUMBER: 34398