Sector Operations Manager, RGV Sector, Rio Grande Valley, TX Job Details Job Location Rio Grande Valle BPS, RGV Sector, Rio Grand Valley, TX - Rio Grande Valley, TX Position Type Full Time Education Level Bachelor's Degree Travel Percentage None Job Shift Any Job Category Health Care Description Title: Sector Operations Manager Locations: Yuma, AZ; Tucson, AZ; San Antonio, TX; Big Bend, TX; Del Rio, TX; El Paso, TX; Rio Grande Valley, TX; Laredo, TX; San Diego, CA; El Centro, CA, Miami, FL Position Type:Full time (30-40+ hours/week), salary. Contract:GSA Education Level:Master of Social Work Job Category:Health Care Start Date: March 1, 2025 SIN Number: 621-100 Our Company Promise: We are committed to providing our Employees a stable work environment with equal opportunity for learning and personal growth. Vighter’s Mission is to provide efficient, fast, high quality healthcare staffing to our clients. Our Culture’s 5 key elements are crucial to the effectiveness of our employees in accomplishing our mission. These elements are: + Dependability + Integrity + Personability + Transparency + Responsiveness Creating and cultivating this Culture within the organization is our commitment to our employees. Above all, Vighter employees will be provided the same concern, respect, and caring attitude that they are expected to share externally with every Vighter Client and Customer. Summary : Vighter LLC is seeking multiple candidates for Sector Operations Manager roles throughout the United States Southwest and Southeast. The Sector Operations Manager (PM) oversees and optimizes the day-to-day operations of an organization or portion of an organization’s mission, ensuring that business processes run smoothly, efficiently, and in alignment with the company's overall strategy and goals. They play a key role in improving operational efficiency, driving productivity, and managing resources to deliver quality results. Principle Accountabilities: + Develop and implement operational strategies that align with the contract’s goals and objectives. + Planning and overseeing operational workflows to ensure maximum efficiency and productivity across all departments. + Identifying areas for process improvement and implementing new strategies to enhance operations and reduce costs. + Setting operational goals and KPIs (Key Performance Indicators) to track performance and ensure the organization is on track to meet its targets. + Collaborating with senior leadership to define and execute business plans and long-term operational goals. + Overseeing the management of resources (personnel, equipment, materials, etc.) to ensure that they are allocated and used efficiently. + Ensuring appropriate staffing levels, managing hiring needs, and ensuring that the right skills are available to meet operational demands. + Managing budgets for operational expenses, ensuring cost-effective resource allocation without compromising quality or efficiency. + Leading and managing operational teams, ensuring they have the tools, training, and support needed to perform their roles effectively. + Coaching, mentoring, and developing team members, helping them improve skills, productivity, and job satisfaction. + Conducting performance reviews, providing feedback, and managing employee development and growth. + Fostering a positive workplace culture, promoting teamwork, accountability, and a focus on achieving operational goals. + Resolving conflicts within teams or between departments, maintaining a collaborative environment. + Analyzing workflows or operational processes to identify bottlenecks, inefficiencies or areas of waste. + Implementing process improvements through automation, updated procedures, or best practices to enhance productivity and reduce costs. + Standardizing procedures to ensure consistency, quality, and adherence to best practices across all operations. + Identifying potential risks to operations (e.g., supply chain disruptions, financial constraints, regulatory changes) and developing strategies to mitigate them. + Developing contingency plans for operational disruptions, ensuring business continuity during unforeseen circumstances. + Troubleshooting operational challenges and leading problem-solving initiatives to resolve issues quickly and minimize downtime. + Ensuring that operational risk assessments are regularly conducted and that mitigation strategies are in place. + A deep sense of purpose and dedication to the United States and our U.S. Military Veterans, their Families, and other patients as assigned. + An unshakeable adherence to quality and continuous process improvement. + An apolitical, patient-centered focus that drives to enhanced care and patient satisfaction + Knowledge of regulations (HIPAA/Privacy Act) regarding the confidentiality of patient medical records and information as well as Personally Identifiable Information (PII). + Provide training and support to remote employees on timekeeping systems and processes, including troubleshooting issues and providing guidance on using timekeeping tools effectively. + Stay informed about changes in timekeeping technology, regulations, and best practices, and make recommendations for updates and improvements to timekeeping processes. + Other duties as assigned. Knowledge and Skills : + Must have exceptional customer service skills. + Employees shall be technically proficient in the skills necessary to fulfill the job requirements, including ability to speak, understand, read and write English fluently. Education : + Bachelor's degree in business, human resources or other discipline related to the area of assignment from appropriately accredited institution. Qualifications: + Five (5) years of management level experience in the provision of healthcare services required, two of which must have been supervisory in nature with demonstrated progression in responsibility. + Experience with medical screening/triage in an operational environment. + Excellent past performance reviews on similar contracts. + Experience successfully managing multi-task projects in various locations and supervising 50+ employees. + Demonstrated ability to ascertain relevant facts and information; prepare executive level summaries; and analyze management and financial reports to identify trends, performance gaps and contract status information. + Must demonstrate effective leadership and possess effective oral and written communication skills. + Bilingual in English and Spanish is preferred, but not required. Duty Hours / On-call Requirements: + Generally speaking, locations supporting the CBP-ICE mission set are open and active 24/7/365, to include days, nights, weekends and all holidays. + We try our best to accommodate your schedule, so please inform Vighter of your desired schedule and/or geographic limitations in advance. Work Environment: + Locations: Yuma, AZ; Tucson, AZ; San Antonio, TX; Big Bend, TX; Del Rio, TX; El Paso, TX; Rio Grande Valley, TX; Laredo, TX; San Diego, CA; El Centro, CA, Miami, FL + Supportive team of healthcare professionals and administrative staff. + Opportunity to work with diverse populations, including immigration and asylum personnel and underserved communities. Travel: + As required to satisfy the contractual obligations. Generally, travel is limited to commute from residence to the worksite. Commute is non-compensatory. All official travel is government-funded. Benefits: + Competitive salary and comprehensive benefits package, with Medical, Dental, and Vision insurance available for W2 full time employees . + Company-paid basic Life and AD&D insurance and subsidized health insurance (W2). + Paid time off and holidays. + Professional development and promotion opportunities. + SCA employees: Health & Welfare paid in cash (with proof of ACA-compliant health insurance from the open market or Vighter, LLC). Employee may use funds to offset any benefits premiums, fund their 401(k) retirement account or a combination of the two. Physical Requirements : + Must be able to sit for more than 8 hours per day. + Must be willing to work overtime if necessary. + Must be able to use an elevator or walk up and down stairs. + Must be able to lift up to 40 pounds and carry up to 10 feet. + Must be able to routinely grasp or handle objects, use finger dexterity, bend elbows/knees and reach above and below shoulders. + Must be able to read and interpret handwritten and typewritten print. + Must be able to communicate by voice and detect sound by ear. + Must be able to perform duties in an indoor or outdoor environment + Must undergo Urine Drug Screening (UDS). + Positions require applicants to be US Citizens, 21 years or older. + Must complete criminal background check, and Child Abuse and Neglect (CAN) background check. Vighter LLC is an equal opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Position is contingent upon contract award. #IND2025 #zr #vighter Qualifications Education : + Bachelor's degree in business, human resources or other discipline related to the area of assignment from appropriately accredited institution. Qualifications: + Five (5) years of management level experience in the provision of healthcare services required, two of which must have been supervisory in nature with demonstrated progression in responsibility. + Experience with medical screening/triage in an operational environment. + Excellent past performance reviews on similar contracts. + Experience successfully managing multi-task projects in various locations and supervising 50+ employees. + Demonstrated ability to ascertain relevant facts and information; prepare executive level summaries; and analyze management and financial reports to identify trends, performance gaps and contract status information. + Must demonstrate effective leadership and possess effective oral and written communication skills. + Bilingual in English and Spanish is preferred, but not required.