Welcome page Returning Candidate? Log back in! Security Account Manager Job Locations US-WA-Seattle Requisition ID 2024-1292223 Category (Portal Searching) Account Manager Business Unit AUS Overview

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Job Description

Allied Universal is looking to hire an Account Manager. Account Manager jobs at Allied Universal are accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account.  Meet or exceed financial & operational goals; provide quality customer service.   Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel.  Provides after-hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

 

RESPONSIBILITIES:

Supervise the day to day security operations of an assigned client siteManage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and supportEnsure the client site is provided with high quality security services to protect people and propertyBuild, improve and maintain effective relationships with both client and employeesCoordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer serviceEnsure all required reporting and contract compliance requirements are metAssure regular communication of issues or program with ClientHandle any escalated security issues or emergency situations appropriatelyOther management responsibilities as determined by leadershipCommunicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidatesDevelop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)Assure communication of policies, company announcements and job openings through a consistently updated READ file at each siteMeet all contractual scheduled hours with a minimum of unbilled overtimeCoordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standardsDevelop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staffManage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklistsTake a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions.  Ensure complete customer satisfactionLicensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business managementEnforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal

QUALIFICATIONS:

Four (4) year degree in Criminal Justice, Business Administration or related fieldPrevious Contract Security, facilities management, military or law enforcement experienceAt least two (2) years of business management/operations/supervisory experience (depending on size/scope of client).Ability to develop and grow customer relationshipsExperience in hiring, developing, motivating and retaining quality staffOutstanding interpersonal and communications skillsAbility to work in a team-oriented management environment with the ability to work independentlyAbility to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basisPrevious payroll, billing and scheduling experience preferredAbility to work in a team-oriented management environment while having an entrepreneurial attitudeKey Competencies:  Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results

BENEFITS:

Medical, dental, vision, basic life, AD&D, and disability insuranceEnrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirementsEight paid holidays annually, five sick days, and four personal daysVacation time offered at an accrual rate of 3.08 hours biweekly.  Unused vacation is only paid out where required by law.Pay $85,633.60 yearly 

 

 

Provides first level troubleshooting and triaging of security system issues for a corporate campus environment and
sites globally. The successful candidate will have experience and ability to provide technical security solutions while
supporting build projects and field teams working on access control and CCTV systems. Must have strong problem
solving and customer service skills with effective cross-team communication to successfully perform this job.

 

Essential Functions

Provides clear, responsive communication to management and Sr. Security Systems Engineer as requiredConsistently maintains documentation, follows standardized procedures, and ensures timely notification
to appropriate stakeholdersPerforms additional functions, duties and specific tasks of a similar nature and scope as necessary to
achieve assigned business objectivesResponds to security system issues, requests and/or risks identified by automated alarm monitoring
systems and Expedia Staff/VendorsGlobally supports testing and commissioning of new sites and systemsSchedules and assists regional integrators with security system repair at the direction of the Sr. Security
Systems EngineerResponds to and troubleshoots global critical system failuresProvides project support to appropriate Physical Security Managers as assigned by the Sr. Security Systems
EngineerConsults with regional teams to review and onboard new security software and hardware into the Physical
Security environment at the direction of the Sr. Security Systems EngineerPerform remote and onsite first level troubleshooting for security systems globallyCoordinates with the Sr. Security Systems Engineer to maintain proper system and hardware health for
Expedia Security SystemsSupport testing of new systems in Dev EnvironmentsProvides technical solutions and recommendations that will enhance the overall security infrastructure
globally
The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be
documented separately. The employee might not be required to perform all functions listed. Additional
duties may be assigned, and functions may be modified, according to business necessityAll assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks
are unrelated to the functions listed, in which case they are deemed to be other (non-essential)
functionsEmployees are held accountable for successful job performance. Job performance standards may be
documented separately and may include functions, objectives, duties or tasks not specifically listed
hereinIn performing functions, duties or tasks, employees are required to know and follow safe work
practices, and to be aware of company policies and procedures related to job safety, including safety
rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe
working conditionsAll functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to
be performed in conformance with applicable company policies and procedures. In the event of
uncertainty or lack of knowledge of company policies and procedures, employees are required to
request clarification or explanations from superiors or authorized company representatives

MINIMUM QUALIFICATIONS AT ENTRY

Additional qualifications may be specified and receive preference, depending upon the nature of the position

 

Minimum Hiring Standards

Must be at least 18 years of ageMust have a reliable means of communication, such as cell phoneMust have a reliable home internet connection with the ability to work from homeMust have a reliable means of transportation (public or private)Must have the legal right to work in the United StatesMust have the ability to speak, read, and write English proficientlyMust have a high school diploma, secondary education equivalent, or GEDMust be willing to participate in the company’s pre-employment screening process, including drug screen
and background investigation

Education/Experience

1-3 years of industry physical security technology and/or risk analysis experience
Understanding of perimeter and physical security concepts, access control, and video management
systems
Experience in technical root cause analysis, and systems monitoring
Demonstrable technical training and/or certifications in but not limited to:
Access Control Systems
Video ManagementVideo Intercom SystemsEnterprise-wide systems within global complex working environments
Two or more years of years of responsible experience in the security industry and/or business
management or equivalent combination of education and experience sufficient to perform the essential
functions of the job, as determined by the company

SPECIAL REQUIREMENTS

Advanced computer skills are mandatory

Competencies

Ability to communicate clearly and concisely, sharing information with a varied audience
Knowledge of security operations and procedures
Knowledge of operations for a 24x7 monitoring center
Capable of learning a variety of security and safety devices and controls
Ability to maintain professional composure when dealing with unusual circumstances
Ability to use a computer and a working knowledge of Microsoft Outlook, Word, Excel and PowerPoint
Planning, organizing and leadership skills
Strong customer service and service delivery orientation
Ability to interact effectively at various social levels and cross diverse cultures
Ability to be an effective leader and member of projects teams
Ability to take initiative and achieve results within constraints of standard operating procedures
Ability to carry out multiple assignments concurrently
Ability to adapt to changes in the external environment and organization
Ability to synthesize and arrive at logical conclusions with input derived from multiple sources
Ability to determine course of action based upon detailed written instructions
Ability to use and learn communication technologies

Desired Certifications

Enterprise Lenel OnGuard, Brivo, biometrics a, Everbridge Command Center, Service Now, and key /
locker management
Advanced Milestone, Exact Vision, Eagle Eye
Access control panels, IP cameras, sensors, locks, IP bio-readers, IP intercoms and IP key management
Training and/or certifications in Network / IP Technologies
Life safety, fire detection and fires suppression systems
General low-voltage - sound and data

WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform
all essential functions. In addition to other demands, the demands of the job include:

Maintaining composure in dealing with authorities, executives, clients, and staff, occasionally under
conditions of urgency and in pressure situations
Ability to work during days, evenings, weekends, and extended hours. Must be willing to accept phone
calls outside of normal working hours
Required ability to handle multiple tasks concurrently
Computer usage which may include prolonged periods of data entry
Handling and being exposed to sensitive and confidential information
Regular talking and hearing
Frequent sitting, and standing, which may be required for long periods of time
Occasional reaching with hands and arms, stooping, kneeling, crouching, and crawling
Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds
Close vision, distance vision, and ability to adjust focus

 

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

 

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

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