Security Account Manager

 

Job Summary:

The Security Account Manager plays a vital role in maintaining a safe and secure environment for our clients by managing the security services and related operations for an assigned group. This includes client service and problem resolution, service enhancement and expansion, new business development, and ensuring operational effectiveness. The Security Account Manager will prepare post orders, handle staffing and scheduling, supervise and train team members, and provide lead direction to Security Supervisors. This role requires a strong understanding of security operations and excellent management skills to ensure the highest level of client satisfaction and security performance.

 

Benefits:

Depending on experience, Securitas will offer a salary of $56,000, in addition to a full benefits package that includes:

 

Medical, dental, vision and life insurance 5 accrued PTO days, and 401K

 

Essential duties and responsibilities:

Strategic Vision and Business Operation Goals - Establish weekly, monthly, and quarterly operations goals in support of the contract business plan. Provide regular updates to senior leadership on operations goals in terms of achievement/progress via Salesforce reports, metrics, or other tools. Review all relevant reports to increase efficiency and productivity. Exhibit strong collaboration with all functional departments to achieve business goals. Strategic involvement in company and client programs, initiatives, committees, and task forces. Provide leadership oversight and guidance with direct reports to achieve goals.

 

Performance Management – May need to recruit, hire, and retain operations professionals through proper coaching and performance management. Establish performance goals for the security teams and continuously monitor progress. Ensure direct reports are properly managing the performance and development of security personnel, including, but not limited to the completion of performance reviews, development plans for security officers, and potential Performance Improvement Plans for employees showing negative trending performance. Timely completion of all performance management processes for direct reports.

 

Training & Development - Identify team performance gaps and development areas and offer solutions to narrow the gap. Ensure all individual required training is completed, with a heavy emphasis on professional development and supporting processes. Provide leadership supervision in the development and execution of customized training and improvement processes for operations functions. Conduct regular staff and team meetings to discuss goals and strategy, celebrate successes, and share best practices. Maintain extensive knowledge of complex industry standards, current security issues, and technology and update managers on risks and threats that could impact the cluster and provide recommendations for proactive solutions and best practices.

 

Customer Service - Ensure 100% customer satisfaction through excellent and frequent client engagement. Lead by example in working with various other internal departments to resolve challenging customer service-related issues timely. Must be knowledgeable of the market, industry trends, competitors, and demographics to be successful in setting overall operations and customer strategies.

 

Other responsibilities:

Manage daily Security Officer operational staffing requirements and administrative functions, meeting business goals and objectives for our Client located in Lima, OH. Conduct quality assurance inspections, monitor, and manage the Security Officers at the assigned client site. Ensure subordinate supervisors understand and deliver orders, ensure sufficient resources are available to support and/or establish posts in a timely fashion, and are appropriately filled according to contract requirements and post orders. Serve as Securitas’s contract liaison with client representatives to ensure delivery of the highest quality of service within a limited turnaround time. Ensure the highest standards of conduct, appearance, performance, and training are being always met. Keep the District Manager and Program Director apprised of contract performance by accurately communicating the status of compliance and identifying any deficiencies in a timely manner.

 

Qualifications:

Must have Minimum 5-6 years of professional‐level experience.  Experience in scheduling, operations, or other functions of the security industry is preferred. Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines. Demonstration of strong customer service orientation required, with the ability to effectively resolve client issues in a professional and service‐focused manner and to de‐escalate situations before they become hostile or unpleasant required. Outstanding verbal and written communication skills are required including the ability to write effective and concise reports in neat, legible handwriting. Must have a high level of technological acumen or mastery of Microsoft Office software, Salesforce, HRIS Platforms, and other web-based management platforms. Professional, articulate; and able to use good independent judgment and discretion. Ability to effectively enforce post orders, security standards, and company policies equitably and consistently. Experience in hiring, developing, motivating, and retaining quality staff. Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player is required. Account Manager must be available to work outside the normal shift schedule on an as‐needed basis and must be accessible by phone 24/7 for emergency response.

 

If joining our management team sounds like the right fit for you, please click apply today!

 

Company Website: https://www.securitasinc.com

 

Securitas is committed to diversity, equity, inclusion and belonging in the workplace. 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.

 

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