JOB SUMMARY:

Provides burglary/intrusion alarm monitoring and emergency services dispatching for Speedway locations and Enon office complex; provides technical assistance and troubleshooting for burglary/intrusion alarm panel systems and components; supports Maintenance org in installing and programming alarm panels and related components;  helps to determine if the root cause of a problem is a part of the security alarm system or programming; recommends resolution and orders replacement parts as needed;  completes remote DVR surveys of store locations to address safety and security concerns.

KEY DUTIES AND RESPONSIBILITES:

Takes action to resolve incidents and requests in a professional, time-sensitive, customer-focused manner in accordance with company and Security Alarm Center policies and procedures.Monitor and process alarm signals for company operated stores, offices & warehouses (robberies, burglaries, late opens, etc.)Process and communicate details as they pertain to incidents occurring at store locations.Perform Live Store Tours (LST) utilizing store's DVR systems remotely.Respond/react to alerts related to fraudulent store transactions.Reads, interprets, and follows procedures described in the internal Knowledge BaseInitiates timely communication of critical events to Security Alarm Center Team Leads and SupervisorCompletes other duties, including special projects, as assigned by ManagementMeets or exceeds key performance indicators of the roleMaintains a high degree of confidentialityAvailable to work a variety of shifts, including weekends and holidays; understands the staffing expectations of working in a 24/7/365 environment; must be flexible within hours of operation and willing to work overtimeProvide assistance & support to Operations, Maintenance and Asset Protection personnelData entry, general word processing and administrative activitiesThis job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job.  This is not an exhaustive list of all duties and responsibilities.  Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs as necessary.

EDUCATION AND EXPERIENCE:

EDUCATION: High School/GED Required, Associates / 2 Year Degree Preferred

YEARS OF RELEVANT WORK EXPERIENCE: 2+ years

YEARS OF MANAGEMENT EXPERIENCE: NA

CERTIFICATIONS / LICENSES: NA

SPECIFIC KNOWLEDGE AND SKILLS:

Ability to research and resolve issuesAbility to manage confidential employee information and adhere to strict data privacy standards in a mature, problem-solving, solutions-oriented mannerCapable of working in a high-energy, fast paced, demanding environmentPerform documented complex tasksExcellent verbal and written communication skills and the ability to remain calm in high-stress scenariosExcellent interpersonal skills and the ability to work effectively across all levels of the businessStrong attention to detail and organizational skillsAbility to multi-task and prioritize tasks in a dynamic team-oriented environment

At times, periodic mandatory over-time at 1.5x pay may be required in accordance with federal and applicable state and local laws.

This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job.  This is not an exhaustive list of all duties and responsibilities.  Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs as necessary.