Company Description

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub.  Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.

What Is In It For You: 

Competitive salary and flexible benefit plansOpportunity for commissionsEmployee rates at Luxe Accor properties in North and Central AmericaLearning programs through our AcademiesOpportunity to develop your talent and grow within our property and across the world!Ability to make a difference through our Corporate Social Responsibility activities like Planet21 and Employee Wellbeing initiatives
Job Description

What You Will Be Doing:  

Monitor security of all space and assets throughout shift 

Work closely with all Departments to safeguard assets and ensure compliance in all life safety and security areas 

Enforce Covid-19 safety protocols for colleagues and guests 

Initiate and coordinate emergency procedures in the event of an emergency 

Investigate and report any violations to law/property policy, occurrences of accidents, complaints, criminal activity and crisis situations 

Develop and implement internal safety trainings, protocols, and programs  

Coordinate Hotel-wide safety trainings with local authorities and outside vendors  

Provide rapid response to all guest and colleague incidents, accidents, and emergencies  

Responds to all first aid calls and administers aid as appropriate  

Ensure clear, concise and factual reporting of all incidents, accidents and patrol rounds 

Present for VIP arrivals, departures, and high-profile guest functions  

Develop and maintain strong relationships with Building security and local authorities  

Participate in colleague briefings and formal communication meetings 

Review daily reports and arrivals ensuring proper preparation for shift 

Assist management with colleague bag check and locker check programs 

Audits Hotel Key Program, ensuring procedures are followed 

Consistently offer professional, engaging and friendly service 

Other duties as assigned 

Qualifications

Your Experience and Skills Include:  

Minimum 1 year previous Security experience, preferably in a luxury environment 

Ability to remain calm under pressure and prioritize needs  

Excellent problem solving and reasoning capabilities  

Must act with discretion at all times  

First aid, AED, and CPR certifications an asset 

Must be able to work nights, weekends, and holidays  

Excellent interpersonal and conflict resolution skills 

Excellent written/verbal communication, with strong focus on documentation 

Strong guest service orientation 

Able to balance a variety of conflicting priorities while providing guest service 

Ability to walk, stand, or sit for extended periods of time. 

Endure various weather conditions, including hot or cold temperatures and rain, snow, sleet...etc. 

Carry fire extinguishers and/or other emergency equipment 

Exert up to 50 pounds of force occasionally, and/or up to 25 pounds of force occasionally to lift, carry, push, or otherwise move objects. 

Walk up or descend down stairs throughout shifts. 

Self-motivation and ability to work independent of immediate supervision. 

Additional Information

Physical Aspects of Position (include but are not limited to):

Constant walking and standing during shiftMay occasionally exert up to 25 pounds lift, carry, push, or pull objects

Visa Requirements: Must have proof of valid U.S. work authorization.

Our Commitment to Diversity & Inclusion

Fairmont Pittsburgh is an equal opportunity employer.  We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS