At Allied Universal®, we continue to build an inclusive, Be Phenomenal® culture that encourages, supports, and celebrates a diverse workplace. It fuels our innovation and connects us closer to our customers and the communities in which we serve. Allied Universal offers so much more than just a job. We offer careers. We take great pride in our promote-from-within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions! Start your phenomenal career with Allied Universal® today!
Job DescriptionAllied Universal is currently seeking a Client Manager to lead a business segment in a designated region. The primary role of the Client Manager is to enhance client experiences, build long term meaningful client relationships and engage with employees that deliver our services in the field. The individual will meet or exceed operational goals by providing high-quality, professional, competent and committed service and an outstanding client and employee experience.
Salary Range: $61,950 - $66,950 / year
KEY RESPONSIBILITIES:
Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable resultsFocus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed businessCommunicate high service level expectations consistently to the team to ensure client and employee satisfaction and retentionEngage regularly with clients to share his/her expertise to enhance the value of Allied Universal's offeringAssist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost effective mannerManage the delivery of services through subordinate team and fill in for the Branch Manager/ Director of Operations in their absence or as requested or requiredWork with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtimeWork with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtimeCoach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotabilityCapably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business managementADDITIONAL RESPONSIBILITIES
Enforce Allied Universal's policies as outlined by the handbooks and executive memosWork with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvementAct as liaison between Allied Universal and the customer to foster customer intimacy, including travel to/from face to face meetingsMaintain confidentiality of all information and dataKeep records and prepare accurate and timely reports both manually and through automated methodsMaintain regular attendance to ensure avoidance of unpredictable, frequent and/or ongoing late arrivals and chronic tardinessPerform other related duties and responsibilities as assigned or requiredActively participate in community and business related organizationsQUALIFICATIONS
The ideal candidate will possess a Bachelor’s degree in Criminal Justice, Business Administration or a related field plus at least 3 years of experience in a service industry. Contract, proprietary security services or military/law enforcement experience is desired. In addition, we require the following skills:
Previous Customer Service, Account Management, Sales, Facilities Management, Military or Law enforcement experience preferredProven strong service orientation, excellent interpersonal, leadership and organizational skillsAbility to develop and grow client relationshipsAbility to make decisions and conduct courageous conversationsManage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have impact on our service image or brandIn-depth understanding of financial performanceAbility to work in a team-oriented management environment while having an entrepreneurial attitude.Key Competencies: Interpersonal Skills, Deliver Results, Client Focus, Time Management, Financial Management, Problem Solving, Conflict Management, Timely Decision Making, and Accountability
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ClosingAllied Universal® provides unparalleled service, systems and solutions to people and businesses within our local communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com.
We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.
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