Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Job DescriptionAllied Universal is seeking a Full Time Client Manager to lead a growing business segment in the Washington DC market.
The primary role of the Client Manager is to enhance client experience, build long term meaningful client relationships and engage with employees that deliver our services in the field. The individual will meet or exceed operational goals by providing high-quality, professional, competent and committed service and an outstanding client and employee experience. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.
This is an in-office position that involves visits to client sites throughout the DC and Northern Virginia areas. We offer a vehicle stipend, fuel allowance, and a comprehensive benefits package.
RESPONSIBILITIES:
Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable resultsFocus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed businessCommunicate high service level expectations consistently to the team to ensure client and employee satisfaction and retentionEngage regularly with clients to share his/her expertise to enhance the value of Allied Universal's offeringAssist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost effective mannerManage the delivery of services through subordinate team and fill in for the Branch Manager/ Director of Operations in their absence or as requested or requiredWork with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtimeWork with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtimeCoach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotabilityCapably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business managementEnforce Allied Universal's policies as outlined by the handbooks and executive memosWork with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvementAct as liaison between Allied Universal and the customer to foster customer intimacy, including travel to/from face to face meetingsMaintain confidentiality of all information and dataKeep records and prepare accurate and timely reports both manually and through automated methodsMaintain regular attendance to ensure avoidance of unpredictable, frequent and/or ongoing late arrivals and chronic tardinessPerform other related duties and responsibilities as assigned or requiredActively participate in community and business related organizationsQUALIFICATIONS
Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have impact on our service image or brandBachelor’s degree in Criminal Justice, Business Administration or a related field preferred Minimum three (3) years of experience in a service industry. Proven strong service orientation, excellent interpersonal, leadership and organizational skillsAbility to develop and grow client relationshipsAbility to make decisions and conduct courageous conversationsManage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.In-depth understanding of financial performanceAbility to work in a team-oriented management environment while having an entrepreneurial attitude.
PREFERRED QUALIFICATIONS:
Previous Customer Service, Account Management, Sales, Facilities Management, Military or Law enforcement experienceContract, proprietary security services or military/law enforcement experienceKey Competencies: Interpersonal Skills, Deliver Results, Client Focus, Time Management, Financial Management, Problem Solving, Conflict Management, Timely Decision Making, and Accountability
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
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