Position Information Posting Title Security Coordinator Job Requisition Number AE503842 Position Number 105428 Job Type Full-Time Division Name Security Management Minimum Qualifications Graduation from an accredited high school or equivalent, plus five (5) years experience providing security related services in a Security Operations Center environment, two (2) of which were in a lead capacity. Licenses or Certifications: Valid Texas Class C Drivers License Notes to Applicants This position will support in operating the 24/7 physical access control and surveillance system and provide mobile patrols to support secured operations of the utility. The Security Coordinator will work out of the System Control Center and provide supervision for internal and external security staff at various facilities across the City of Austin and Travis County. Work Schedule Week 1: (Off Monday / Saturday) Week 2: (Off Sunday/Monday) Between the hours 2nd Shift: 3:00PM – 11:00PM 3rd Shift: 10:00PM – 6:00AM The Security Operations Supervisor is the main point of contact for the work group during their schedule hours and may be contacted by staff after-hour shifts. They will need to make sure security staff is present and performing their duties at all facilities. Operate the 24/7 physical access control and surveillance system to support secured operations of the utility and follow, produce, and enforce site policies, procedures and guidelines. Tasks may include: + Responding and investigating disturbance on-site and remote properties located throughout the city of Austin. + Respond to after-hour issues relating to maintenance and access. + Facilitate police and emergency response at AE sites. + Patrol electric utility sub-stations, critical infrastructure, unmanned facilities, construction lay down yards and other sites as needed. + Meet and provide access to law enforcement agencies to secured and/or energized areas as needed. + Work outside scheduled hours to ensure consistent coverage. + Attend and produce training/meetings and other activities as needed to meet utility and business unit needs. Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE (http://www.austintexas.gov/department/active-employee-benefits) for more information. Employment Application: + The City of Austin employment application is an official document; incomplete applications will not be considered. + The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. + Starting salary will be based on overall relevant experience from your application. + Responses to the Supplemental Questions inquiring about experience should be reflected on application. + Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. + Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable. + Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. If you are selected as a top candidate: + Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. + If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. + This position requires a criminal background investigation. Work Schedule: Shifts may change according to departmental needs. Employee may be required to work additional hours outside of regular work schedule. Good Standing Employees Employees, in Good Standing, who are candidates within the department/division that the position resides in and who meet the minimum and all of the preferred qualifications (if any) of the position will be included in the initial interview. Department/division employee must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified. Driving Requirement: This position requires a Valid Texas Class “C” Drivers License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite (https://www.austintexas.gov/sites/default/files/files/Employment/new\_hire\_driver\_safety\_standards.pdf) . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Work Schedule: + This position is categorized as Essential Personnel with the City of Austin. Essential staff are required to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Essential employees ensure the continuance of key operations for the City of Austin. + Work hours may include after hours, holidays, and weekends and may include on-call shifts. + Shifts may change according to departmental needs. + Employee may be required to work additional hours outside of regular work schedule. This position is physically demanding and requires daily, year-round outdoor activities to include driving for an entire 8 hour shift during extreme heat and/or inclement weather. Extensive and frequent walking, sitting, standing, kneeling, squatting, bending, twisting upper body, pushing, pulling, climbing stairs, and opening gates is required to perform essential job functions. Essential: This has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained on site to assist with operations and recovery. Pay Range $28.29 – $34.80 Hours Combination of 2nd shift and 3rd shift hours. See notes for schedule Work schedule and hours may change based on business needs. Job Close Date 10/09/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 2500 Montopolis Dr, Austin Texas 78741 Preferred Qualifications + Experience working in a 24/7 Security Operation Center ( SOC ). + Experience Leading and supervising security guard or patrol officers + Experience with Physical Access Control Systems, specifically with Picture Perfect, Facility Commander and OnGuard or comparable. + Experience developing, updating and enforcing security procedures. + Experience conducting and providing Security guard training. + Experience using Microsoft suite applications including Word, Excel and Outlook. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. + Coordinates security operations ensuring that security procedures are implemented and follows per the organizations Standard Operating Procedures (SOPs). + Oversee the operations of the Security Operation Center and coordinate all emergency/crisis management operations providing a timely response to incidents as needed. + Provides operation support and management services for the Security Officer Contract to include contract compliance and oversight of personnel selection, training, and scheduling. + Evaluates internal and contracted security operations to maximize service effectiveness. + Monitors and trains staff in job tasks and responsibilities to ensure effective performance. + Respond to emergency situations, conduct follow-up investigations and file reports on security related incidents. + Reviews staff’s documentation and communicate information to Division Manager as needed. + Performs as a liaison for internal customers to provide assessments and program implementation for site security services to meet business needs. + Develops activity reports and logs, tracking unit statistics and trends. Responsibilities- Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. + Knowledge of electronic security systems, CCTV , and mechanical doors lock systems + Knowledge of supervisory and managerial techniques and principles. + Knowledge of fiscal planning and budget preparation. + Knowledge of Federal, State, Local laws, and ordinances. + Knowledge of city practice, policy, and procedure. + Skill in handling conflict and uncertain situations. + Skill in collecting, analyzing, and interpreting applicable data. + Skill in oral and written communication. + Skill in handling multiple tasks and prioritizing. + Skill in using computers and related software applications. + Skill in planning and organizing. + Ability to work with frequent interruptions/changes in priorities. + Ability to quickly recognize and analyze irregular events. + Ability to train others. + Ability to establish and maintain effective communication and working relationships with personnel, city, county, and state personnel, and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). + * The minimum qualifications for the Security Coordinator position are: Graduation from an accredited high school or equivalent, plus five (5) years experience providing security related services in a Security Operations Center environment, two (2) of which were in a lead capacity. Do you meet these minimum qualifications? + Yes + No + * This position requires a Valid Class C Texas Driver’s license. Do you have a Valid Class C Texas Driver’s license or if selected for this position, do you have the ability to acquire a Valid Class C Texas Driver’s license by your hire date? + Yes + No + * The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement? + Yes + No + * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. + I acknowledge and understand this position requires a Criminal Background Investigation. + * This position is categorized as essential personnel. Essential personnel are required to come to work during emergencies or bad weather at the airport if they are scheduled to work and in somes cases when they are not scheduled. Are you able and willing to work when called into work a shift as required? + Yes + No + * Please describe your experience with physical access control systems, including your access level/role and type of system. (Experience must be listed in work history section of application.) (Open Ended Question) + * Please describe your experience directly leading or supervising security personnel, including your title, length of time and number of employees. (Experience must be listed in work history section of application.) (Open Ended Question) + * Which of the following best describes your proficiency with Microsoft Office Suite, specifically with Word, Excel, and Outlook? + No experience + Basic: create/edit simple documents, spreadsheets, & emails + Intermediate: create/edit a variety of documents & spreadsheets; reformat document features such as color, font style and size of text, change page size/width, & filter/sort data fields + Advanced: create/edit complex documents & spreadsheets; integrate features such as tables, charts, mathematic formulas, hyperlinks, graphics; data/mail merge, import data from one document to another + * Please describe your experience with creating schedules and maintaining time and attendance records for work group subordinates. (Experience must be listed in work history section of application) (Open Ended Question) + * Please describe your experience supervising security shift personnel and what different shifts have you worked on (if any). (Open Ended Question) + * Describe your experience developing and maintaining security policies/procedures? (Experience must be listed in work history section of application.) (Open Ended Question) + * Please describe your experience conducting and providing Security Guard training. (Open Ended Question) + * How many years of experience do you have working in a 24/7 Security Operations Center (SOC) + None + 1- 4 years + 5 - 9 years + Over 10 years Optional & Required Documents Required Documents Optional Documents Contact City of Austin Employment Services Office: 512-978-JOBS (5627) Privacy Notice (https://www.austintexas.gov/page/privacy-policy)