Elevate your security career with Allied Universal® Enhanced Protection Services, a global leader in security and threat mitigation. We specialize in risk consulting, executive protection, intelligence, investigations, and emergency response, offering exciting career opportunities for professionals passionate about security and safety. Join our diverse, inclusive, and innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles, such as executive protection agents, intelligence analysts, armed security operatives, x-ray screeners, and security consultants. Enjoy comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and exclusive perks.

Allied Universal® Enhanced Protection Services is looking to hire a Customer Service Representative. The Customer Service Representativeis responsible for creating, reviewing, and updating work orders for all emergency response services. This includes assigning qualified officers, active law enforcement, and subcontractors to posts, while meeting companypayandbilling guidelines. The Customer Service Representative plays a critical role in coordinating responses to work order changes and client requests, ensuring that allcontractrequirements are metwithqualified personnel at the correct rates.

This position may require working on holidays if they fall on your regularly scheduled workdays. Flexibility and commitment to the team during peak times are essential.This is a full-time,in-office role located in our Customer Experience Center (CEC) in Richardson, TX.

SCHEDULE:

Thursday from 6:00pm – 2:00 am AND Friday - Monday from 10:00pm - 06:00amAvailability to work overtime

PAY:

$18.00 per hour

RESPONSIBILITIES:

Manage and update documentation for work order requests, ensuring all details are accurate and ready for payroll and billingCoordinate work order adjustments with Operations Managers, Off-Duty Officers, and Subcontractors to address service changesServe as the main point of contact for Clients, Operations Management, Off-Duty Officers, and Subcontractors, resolving issues with scheduling, training, billing, and payrollRespond to emergency security requests via phone and email, dispatching unarmed, armed, or law enforcement officers as needed across the countryMaintain company standards forfinancial performance through profit marginsandaccuratebilling ratesReview client contracts and requirements to ensure services meet expectations and follow guidelinesPerform additional tasks and responsibilities of a similar nature as needed to support office operations and company objectives

QUALIFICATIONS:

High School diploma or equivalentA minimum of two (2) years of consecutive experience in customer service, call center, security, military, dispatch, scheduling, administrative role, or equivalent experienceProficient in the basics of Microsoft Teams, Outlook, and ExcelDemonstrated knowledge of mathematical concepts including computation of rates, ratios, percentages,andaverages

PREFERRED QUALIFICATIONS:

Minimum of one year in an emergency response or dispatch roleMinimum of one year working in a ticketing system Knowledge of security or law enforcement industry

BENEFITS:

Medical, dental, vision, basic life, AD&D, and disability insuranceEnrollment in our company’s 401(k)plan, subject to eligibility requirementsEight paid holidays annually, five sick days, and four personal daysVacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.