Job Summary: Position Title: Security Officer Department: Music Hall Reports To: Music Hall Director FLSA Status: Non-Exempt Job Summary: + Greet, bid farewell and thank every guest + Offer information to guests regarding entertainment schedules, specials, hours of operation, menu etc. + Operate lifts for guests requiring assistance + Respond to guest inquiries and requests Essential Functions: + Ensure guest safety + Prevent and resolve altercations among guests + Deal with disruptive guests and, if necessary, see that they leave the premises + Lead guests and other employees in emergency evacuation procedures and provide assistance + Maintain line of sight/atmosphere control by circulating through your work area throughout shift + Check identification of all guests who do not appear to be of legal drinking age (must have ID books from all states) + Prevent guests without proper identification from entering the premises + Enforce House policy regarding photos/videos/recording devices + Safeguard against theft + Communicate with artists regarding needs and/or requests + Protect the privacy of artists + Ensure the proper maintenance of stanchions and barriers, including the lifting/moving of stanchions and barriers up to 150 lbs. + Assist with Private and Special Events + Maintain necessary communications with all departments + Communicate with radios (all door staff and management should remain in constant contact throughout shift) Job Qualifications: Required: + Ability to work late hours + Must be a team player + Understand guest service + Must be 21 years of age or older + Must be able to obtain an alcohol awareness card + Must obtain NV Gaming Control Board Registration Preferred: + Previous experience in security or crowd control + Experience in customer service in a face to face environment. Physical Demands / Working Environment: + Working environment is very fast-paced + May require standing for extended periods of time + May require light lifting / moving of items from time to time