Summary:

Responsible for assisting with the day to day operation and direct supervision of assigned activities within the Security Emergency Response department. Oversee overall department and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or team member challenges.

 

Essential Functions and Responsibilities:

Assist with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned Review all documentation generated by shift to include, but not limited to Daily Activity Reports and Incident Reports Perform, as necessary, all duties required of Security ERT Officers Provide protection for guests and team members Provide overall protection of company assets. Guard transfers of moneys and tokens on the casino floor as well as the physical transportation of hopper fills, chip fills and credits Interact with guests and employees in a professional manner Interact with local law enforcement and emergency medical services as required Approve completed Incident Reports Identify and respond to emergency situations including in-progress acts of violence, crisis, weapons incidents, explosive incidents, natural disasters, and a wide range of issues posing a hazard to lives and/or property using the appropriate escalation of force up to and including armed response by following established protocols Assist in providing backup to the Security team on calls that have a potential to escalate to violence Assist in emergency situations by securing the scene to prevent further loss or damage, advise personnel of threats and potential threats, summon emergency responders to the incident, and initiate and conduct evacuation procedures Render appropriate first aid to injured persons Maintain proficiency in the use of all assigned protective equipment, restraint devices, and weapons Work well with other departments and management as necessary Interact with guests and team members in a professional manner and interact with local law enforcement agencies as required Perform all duties in accordance with Golden Entertainment Security Department policies and procedures Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position Perform all other security, training or administrative duties as assigned Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards Perform other duties as assigned