This position offers hybrid working and requires upto 25% travel.

Meet the Team

Cisco Customer Experience (CX) delivers the best customer experience in the industry that accelerates success for our customers and profitable growth for Cisco and our partners. Regional CX Teams support highly technical customer engagements in all theatres across the globe and customer segments. This position will be primarily focused on the German Theatre.

Your Impact

Support Cisco Security technologies in a complex enterprise organization and work with our most strategic and impactful customers in support of their aggressive transformation agendas. We are "Cisco's Face to the Customer," working in a fast-paced, high-impact environment as a transparent contributor delivering on our commitments.

You will support our customer's development of complex designs, assist with the implementation of Cisco innovative technologies, and provide optimization services to Cisco's largest and most strategic customers in Germany.

In this position you will lead customer delivery engagements and/or provides escalation support for large-scale solutions and complex issues through deep technical expertise.    Driving customer technology transitions, influencing solution architectures and services.

Presenting complex solutions/ideas across all levels of participants and work in a team environment as both a leader and an individual contributor.    Build customer simulations to resolve/validate complex problems and compatibility issues providing technical expertise and escalation support in documenting and resolving technical problems found in products and solutions.

You are well-positioned to become a trusted advisor, capable of building solid, long-term relationships with customers. Our CX Engineers are recognized technology gurus and Cisco will help you continuously improve your skills and expertise to lead technology/solutions!

Minimum Qualifications

 - Experience supporting, designing and implementing Cisco enterprise security technologies and should have a deep understanding of Cisco's Security solution portfolio and significant expertise with data networks. 

 - A valid CCNP Security, CCIE or other similar security certifications. 

 - Cisco DevNet Associate or equivalent understanding of some of the following - network and software automation/ orchestration, microservices, containers, cloud, databases, open source technologies.

 - Experience leading or guiding teams for the analysis and troubleshooting of complex network issues.

 - Fluent in spoken and written German and good English language skills (Minimum level  B2)

Preferred Qualifications 

* Foundational R&S skills.

* Ability to provide business development support – positioning services; assisting in scoping and determining level of effort for proposals, and statements of work.

* Ability to understand industry strategies, business challenges, and desired business outcomes and develop a technology, solutions-oriented strategy at a vertical or segment level that can deliver those outcomes

* Ability to multi-task, self-start, work in a fast-paced team environment and work independently while maintaining exceptional communication skills.
* Exceptional professionalism, outstanding communication skills, and strong interpersonal skills are critical traits.

Why Cisco 

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!