Vancouver Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on working towards bringing families closer together and to creating memories worth repeating. Our Core Values – greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving – give us purpose and guidance.
SUMMARY
While contributing to a great visitor experience, the Security Guard is responsible for Vancouver Aquarium security including public safety (crowd control & crime prevention response), primary first aid and building and grounds security. Please note this role participates in shift rotation including days, evenings, weekends and/or overnight shifts so flexibility of availability is required.
ONLY CANDIDATES WITH A VALID SECURITY LICENSE AND OCCUPATIONAL FIRST AID LEVEL 2 WILL BE TAKEN INTO CONSIDERATION.
KEY ACCOUNTABILITIES
Provides a safe environment for the Vancouver Aquarium’s customers, visitors, employees and volunteers by:
Assisting with crowd control, incident prevention and general safety; Making regular security rounds to ensure that the facility is in compliance with Aquarium standards; Responding to security incidents; Implementing loss prevention strategies.
Provides first aid and support by:
Assisting to ensure Aquarium compliance with WorkSafeBC first aid and safety regulations; Responding to first aid calls and providing first aid for customers, visitors, employees and volunteers; Assisting with the maintenance, auditing and stocking of first aid equipment; Properly completing and filing first aid and security incident reports.
Enhance the overall Vancouver Aquarium visitor experience by:
Being open and friendly, and answering questions as required, or referring questions to someone who can assist; Actively ensuring a great visitor experience;
Improve the Vancouver Aquarium and its processes by:
Assisting with development of emergency protocols; Maintaining organizational safety standards; Reducing environmental impact and supporting “green” of operations; Demonstrating the organization’s values and expectations for conduct; Performing additional duties of a similar nature or level as required.
QUALIFICATIONS
Education and Experience
Required - Secondary school diploma; Required - Occupational First Aid Level 2; Required - BC Security Worker license; Preferred - One year experience as a security guard; Preferred - Experience working in the tourism sector.
Skills
Be able to interact positively and proactively with customers, visitors, employees and volunteers by presenting a professional image and providing exceptional service; Have good verbal and written communication skills Can communicate effectively with audiences of all ages; Can remain calm and respond effectively in challenging situations; Be able to identify and defuse potentially problematic situations; Be self-motivated and work effectively under minimal supervision; Can work independently, but also be an active team member; Can learn and adapt in a constantly changing environment; Has good Word, Excel and Outlook skills.
SALARY RANGE: $20 - $30 PER HOUR