Job Title: Security Guard - Events Department: Operations Reports To: Security Manager / Security Supervisor FLSA Status: Hourly / Non-Exempt Pay Rate: $23.47 (NYS Prevailing Wage) Facility: ASM Global / MVP Arena Location: Albany, NY SUMMARY: Under the supervision of the Security Manager and Security Supervisors, responsible for assuring the safety and security of the patrons attending events, employees, and facility assets. This is a part-time, causal position as needed based on events. ESSENTIAL DUTIES & RESPONSIBILITIES: + Provide excellent customer service and always maintain a courteous and professional demeanor + Exercise restraint and patience when dealing with a disruptive patron + Search patrons and their belongings using walk through metal detectors, hand wands, and conducting bag checks + Assist when needed scanning patron’s tickets as they enter the building and ensuring all patrons have a proper ticket/credential + Crowd management and assist with movement through the facility ensuring that patrons enter and exit the building in an orderly fashion + Be alert, aware and proactive and assist with handling any disturbances or problems that arise + Posts or patrols may include areas inside and outside the facility including the parking garage and walkway + Direct patrons to appropriate locations (seats, restroom, etc.) + Ensure patrons are in the correct location(s) with corresponding tickets + Listen and respond to patron’s questions, comments and suggestions and get assistance when needed + Communicate to Security Supervisor any issues including patron accidents, patron actions that may be disruptive or inappropriate + Be alert and oversee assigned area for spills or situations requiring staff attention + Follows protocol in the case of emergency situations + Maintain the rules and regulations of the building + Other duties may be assigned QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Must be a NYS Licensed Security Guard + Must be at least 18 years old + HS Diploma or GED requiredA minimum of six (6) months prior security experience KNOWLEDGE, SKILLS & ABILITIES: + Excellent customer service skills + Must be personable and proactive in providing assistance to all patrons and staff + Follow oral and written instructions and communicate effectively with others + Must have professional presentation, appearance and work ethic + Must be fluent in English + Able to see and read small sized text on tickets (paper and electronic) + Must be able to work irregular hours including nights, weekends, holidays as well as during normal business hours + May be subjected to adverse conditions PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: + Move around the facility, climbing stairs, walking, and standing for an entire shift + May be exposed to adverse weather conditions, loud noise, flashing lights, and darkened areas NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Please submit resumes/applications online only.Recruiter: Christine HayesMVP Arena 51 South Pearl Street Albany, NY 12207 / Albany Capital Center 55 Eagle Street Albany, NY 12207 Applicants that need reasonable accommodations to complete the application process may contact Christine Hayes at 518-487-2011. ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.