About Mercedes-Benz Stadium

Mercedes-Benz Stadium is the new home of the Atlanta Falcons and Atlanta United and opened for its first events in August 2017.  The stadium is also host of numerous other sports and entertainment events. The multi-purpose venue  features flexible capacity that can expand to up to 83,000 seats; a retractable roof structure inspired by the oculus in the ancient Rome Pantheon; views of the Atlanta skyline; a 360-degree HD video halo board that, at nearly six stories tall and 1,100 linear feet in diameter, is  the largest in the NFL and the world; an exterior fan plaza that provides fans with pre- and post-game entertainment; and a host of bars, restaurants and unique gathering destinations   offering fans an unparalleled  game day experience.  Mercedes-Benz Stadium is part of AMB Sports & Entertainment, which also includes the Atlanta Falcons and Atlanta United.

Who we are 

We use our core values as a compass to guide our decisions because they are our North Star.  If we live our core values daily, we know everything else will take care of itself.  We enjoy a culture rooted in giving back to others through our time, talents, labor, and financial commitment.  We are successful when we collaborate with and value each other like family, maintain a hunger to delight guests and continuously innovate, listen closely for even the smallest need for improvement, stand up for convictions, and genuinely own our responsibilities as if our name is on the outside of the building.

Our Ideal Candidates

Actively Listen – Take an active role in listening by being present in the moment, using healthy body language, and ensuring joint understanding.  When we read between the lines and hear what others are saying and what they are not saying, we encounter amazing opportunities to go the extra mile in serving them. 

Collaborate – Realize that we are better together than we are alone.  We achieve much better results when others have the opportunity to add their diverse perspectives.  Be open to feedback and actively seek input from a variety of people at varying levels because the best ideas come from those who are closest to those we serve.

Engage in Servant Leadership – Put others ahead of yourself even when it’s difficult.  Find opportunities to lead by example in the way you pitch in and help others.  Giving back to others is at the heart of what we do. 

Build Relationships – Cultivate trust in relationships by showing respect and sensitivity.  Invest time in helping others to continuously improve by listening to their ideas and helping them to continuously improve. 

Own Results – Own issues you encounter even when they are outside of your area of responsibility by taking action or seeking out the needed resolution. You are empowered and expected to take risks aimed at exceeding the expectations of our guests.  Take advantage of this rare opportunity by utilizing available resources. 

Position Summary

The Public Safety Operations Manager will be involved in all aspects of supporting the Mercedes-Benz Stadium Security Department and a primary liaison with law enforcement.  This candidate must possess strong interpersonal communication skills while interfacing with the numerous government agencies that support the stadiums security posture.  The Public Safety Operations Manager will be a primary stakeholder overseeing the stadiums Emergency Action Plan and responsible for conducting exercises and drills to keep stadium staff in a constant state of readiness. This position must have a clear understanding of NIMS and ICS operations for developing and implementing stadium security operations. The Public Safety Operations Manager will be required to work non-traditional hours that include nights, weekends, and holidays. The Public Safety Operations Manager will report to the Director of Public Safety at Mercedes-Benz Stadium.

Roles and Responsibilities

Manage the part-time law enforcement personnel which includes payroll, training, scheduling, project development, event estimates, budgeting, and hiring and retaining officersManage the contract EMS services for all events at MBS, HDBY and International Plaza which includes, scheduling, pre-event estimates and post event incident reportingPrepare public safety resources for each event and collect and complete post event documentsDevelop and implement a NIMS and ICS posture for the safety and security at the stadiumMaintain paperless associate files for the Security DepartmentAssist in facilitating the All-Agency Intelligence briefingMust be highly organized and meticulous about task managementBuild relationships with local, state and federal partners and leverage external resourcesEstablish and enhance relationships with public safety agencies that support stadium operationsConduct quarterly/ seasonal tabletop exercises and enhance the stadiums Emergency Action Plan on a as need basisLeadership - Exhibits confidence in self and others; inspires and motivates others to perform wellReadily accepts feedback from others and provides vision and inspiration to peers and subordinatesDisplays enthusiasm, passion and optimismAll other duties as assigned

Qualifications and Education Requirements

Minimum 3 years of experience in Security, Law Enforcement, or the Military within the Sports & Entertainment IndustryProficiency in Microsoft products including Word, Excel, Publisher, PowerPoint; Vizio; OutlookExperience operating ISS 24/7, ABI Mastermind, and Genetec VMS (or like systems)Comfortable training groups or individuals about operating systemsAbility to work flexible hours including evenings, weekends and holidaysASIS or NCS4 Professional Certifications desired.

Required Skills

Ability to direct and lead law enforcement and medical associates and contractors.Strong ability to write IAP’s.Skilled in traffic flow and traffic management plans for special events.