Loews Coral Gables Hotel features 242 guestrooms, including 23 beautifully designed suites, 30,0000 square feet of indoor/outdoor flexible meeting space, an expansive 9th floor pool deck, four Miami-inspired dining outlets and more.

Located just four blocks from the Gables' iconic Miracle Mile, the hotel is the centerpiece of The Plaza Coral Gables, a 2.1 million square foot mixed-use development showcasing retail space, dining and entertainment experiences.

Loews Coral Gables Hotel is the second Loews Hotel to open in South Florida, joining 25 other properties across the US and Canada that make up the Loews Hotels & Co portfolio.

The Security Manager will work the opposite shift, and perform the duties of the Director of Security in his absence.  The Security Manager directs and provides for the safety and security of guests, employees, and hotel property in an effective, professional and guest-friendly manner commensurate with the demands of a four-star hotel. The position will provide such services in accordance with legal requirements and Loews Hotels corporate guidelines. It will oversee continuous security rounds and inspections of all guests and back of house areas, and direct proactive hotel safety and loss prevention efforts and emergency drills. Conducts investigations and provides timely follow-up concerning all hotel safety-related issues.  Utilizes cost-efficient technologies and techniques to provide effective and seamless provision of security services.   

Essential Functions and Responsibilities

Coordinate the activities of all Security department personnel, ensuring compliance with all federal, state, and local laws and Loews Hotels company policies and safety standardsEnsure delivery of quality security services to guests and hotel staff in a friendly and professional mannerDirect and maintain continuous physical property rounds by Security personnelSet and maintain schedules for all inspections, including the Fire Equipment Survey, Safety Checklist, and Security Inspection of Guest roomsResolve, document, and track all security related issues or problemsInteract and coordinate activities with Risk ManagementRespond to all general liability insurance claimsChair property Safety Committee and coordinate all monthly safety meetingsDirect the development of hotel safety incentive/loss prevention programCoordinate the timely preparation of all Security logs, shift reports, and other permanent recordsMaintain driver’s list of hotel employees who are approved to operate company vehiclesReview all reports regularly for completeness and accuracyEvaluate changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction and to maintain market dominance and exceptional financial returns.Inform General Manager of all matters concerning safety and securityBe knowledgeable of detailed emergency evacuation plan specifically concerning fire proceduresWork with hotel department managers to coordinate hotel safety programWork with department managers to develop customized work area safety sheetsMaintain adherence to Bloodborne Pathogen Exposure Control program.  Train personnel regarding policies and procedures.  Have appropriate equipment located at hotel.Conduct detailed investigations into work-related injuriesResponsible for the search, storage and return of all lost and found itemsMaintain and update master files of all MSDS information for all hotel departments.  Ensure that all departments have correct information accessible to staff.Instruct and supervise new Security personnel during their first few months of employmentConduct in-service training, including distribution of information pertaining to all matters of general interest and policyWhenever feasible, rotate job assignments to expand each Security Officer’s experience and understanding of various safety functionsCoordinate with Training Manager to conduct First Aid, CPR, fire extinguisher, and safety orientation training for hotel employeesOversee Responsible Vendor and first-aid training of all Security officersDevelop cooperative working relationships between Security/Safety staff and other hotel employees and outside law enforcement personnel to promote timely and effective exchange of informationDevelop and supervise key control program, including master key distribution list, control of key blank purchases, and key productionMonitor operation status of CCTV security system and radio and paging equipmentDevelop and manage secure, confidential record system that will allow immediate retrieval of incident reports, criminal trespass notices, photographs, and similar informationMaintain comparison statistics: Room losses, total number of incidents, number of employee accidents and resultant cost in terms of money and lost work, and number of guest accidentsCoordinate random locker checks as necessaryDecisivenessAgility in multitaskingAbility to make decisions on imperfect informationOther duties as assigned

Supportive Functions and Responsibilities

Encourage a positive attitude among employees and ensure that all guests, employees, and management are treated with courtesy and respectNotify General Manager and/or respective department heads fully and completely of all appropriate problems and unusual matters of significanceFollow New Hire Training Program and ongoing Star Service Training in accordance with hotel standardsInterview, train, praise, coach, counsel, and discipline according to Loews standardsIs polite, friendly, and helpful to guests, management, and employeesPromote and apply teamwork skills at all timesAttend all appropriate hotel meetings and training sessionsMaintain cleanliness and excellent condition of equipment and work areaExecute emergency procedures in accordance with hotel standardsComply with safety regulations and proceduresComply with all hotel standards, policies, and rulesRemain current on hotel information and changes

Qualifications

Excellent communication skills - oral and writtenOutstanding organization, planning, and leadership skillsThorough knowledge of OSHA regulationsThorough knowledge of all local, state, and federal laws pertaining to the activities of security personnelAble to make decisions on imperfect informationAgility in multi-taskingBias toward actionStrong investigative skillsAble to work a flexible schedule, including weekends and holidays

Education:

Bachelor degree in related field

Experience:

Minimum five years experience as a Security Supervisor or five years related management experience