JOB SUMMARY:

Reporting to the Director of Security, the Security Manager manages security activities and personnel assigned to a shift.  

SHIFT DETAILS: (Swing)

 

JOB FUNCTIONS:

The Manager supervises Security Supervisors.  The Security Manager insures compliance with all casino policies.  The Security Manager provides leadership and direction in order to create a safe environment for all of Horseshoe’s guests Serves as a leader for employees while fostering teamwork, employee morale, motivation, and open communication Acts as a role model and coaches while developing employees using a consistent, approachable demeanor, and clearly articulating expectations Endorses the business objectives, ethics, and values of Caesar's Entertainment Ensures that each team member clearly understands and is held accountable for their respective performance expectations Directs all activities on the assigned shift Monitors activity regarding Maryland Lottery and Gaming Control Agency commission regulations and company policies to ensure effective performance Handles compliance matters related to the Security Department.  Supervises, trains, and coordinates staff to ensure compliance with all policies, and MLGCA regulations and court appearances   Monitors incident reports, ensuring accuracy and completeness, and initiates investigation processes Monitors the exclusion list and ensures effective enforcement where appropriate Is accountable for service goals and objectives as well as customer complaints and claims   Determines manpower requirements within shift hours and schedules personnel to provide maximum security coverage with minimal costs Administers or supervises the administering of training programs for assigned personnel that will ensure the effective security of gaming and money handling Counsels, guides, and instructs personnel on the proper performance of their duties Cooperates with federal, state and local law enforcement agencies Is responsible for the safety and well being of guests and employees   Investigates or supervises the investigation of various incidents involving crime, employee misconduct, and issues that concern the welfare of the casino and the surrounding facilities and neighborhood Is responsible for reviewing and approving all documents as needed Instructs, trains, and monitors officers in numerous daily duties including customer and employee relations, report writing, procedures in handling company funds, and critical incident management  

QUALIFICATIONS:

High school graduate or equivalent 5 years of law enforcement experience and/or casino security experience 3 years supervisory experience Must possess the ability to interact in a professional manner with the general public Must possess investigation skills Must possess excellent written and verbal communication skills Must possess excellent customer and employee relations skills   Must be able to instill a commitment to teamwork in shift personnel Must possess strong leadership, supervisory, and interpersonal skills Must be able to respond calmly and make rational decisions in response to critical incidents and employee conflicts Must be able to work varied shifts, weekends, and holidays as needed Must possess the ability to speak distinctly and persuasively Must present a well groomed appearance Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies Must possess the ability to effectively work with all Horseshoe Casino Baltimore departments as required  

Environmental Demands:

Must be able to sit, stand or walk for long periods of time Must be able to respond calmly and make rational decisions, when handling employee conflicts Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator Must be able to lift and carry up to 25 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel Responds to visual and aural cues Must have the manual dexterity to operate a computer and other necessary office equipment Must be able to tolerate areas containing dust, loud noises and bright lights Must be able to work varied shifts, weekends and holidays as needed

COMPENSATION & BENEFITS:

$72,000 - $77,000 Bi-Weekly Pay Dates FTO, 401(k), Medical, Dental, Vision, Life & Disability Insurance  Incentive Bonus Program