Position Title: Security Officer, Core  

Department: Security  

Reports To: Security Supervisors  

FLSA Status: Non-Exempt / Full-Time Hourly  

Union Code: Union  

Minimum Pay Rate: $17.15/hour 

Maximum Pay Rate: $17.15/hour 

Join Our Team at Barclays Center! 

Congratulations on taking the first step toward embarking on an exciting new adventure at Barclays Center!   

At Barclays Center, we're more than just a venue – we're a dynamic community driven by a shared passion for creating unforgettable live experiences. We're dedicated to nurturing our team members and empowering them to thrive in an environment where innovation, collaboration, and a love for sports entertainment intersect.  

If you're someone who lives and breathes events, fueled by an unwavering passion for creating magic in every moment, then we want you to join us in shaping the future of live entertainment. Come be a part of our vibrant community, where every day offers the chance to inspire, innovate, and make memories that last a lifetime. 

Our Company Values 

We understand that it is important for you to know what our values are to determine if they align with yours. Our four company values, Care, Integrity, Accountability and Growth Mindset, are reflected in everything that we do here at Barclays Center. From the interview process to employee recognition, we make certain to incorporate our four values.  

Key Attributes for Success 

To excel in this role, candidates must possess a genuine passion for service, strong teamwork abilities, adaptability, effective communication skills, a guest-centric approach, problem-solving capabilities, and keen attention to detail. These attributes are essential for creating unforgettable experiences and maintaining a positive atmosphere for our guests. Joining our team promises not only a fulfilling experience but also an opportunity to make a meaningful difference in the lives of our guests and contribute to the success of Barclays Center. 

Genuine Passion for Service: 

Desires to exceed guest expectations and create unforgettable experiences. 

Enjoys demonstrating enthusiasm and dedication in providing exceptional service. 

Wants to make every interaction memorable and positive. 

Strong Teamwork Abilities: 

Enjoys collaborating effectively with colleagues and partners. 

Likes building and nurturing strong relationships within the team. 

Values the importance of teamwork in achieving shared goals. 

Adaptability: 

Enjoys handling unexpected challenges with flexibility and composure. 

Wants to quickly adjust to changes in the environment to ensure guest satisfaction. 

Thrives in dynamic and fast-paced work environments. 

Effective Communication Skills: 

Desires to listen attentively and respond empathetically to guests and colleagues. 

Enjoys conveying information clearly, confidently, and with warmth. 

Wants to communicate with clarity and precision to ensure understanding. 

Guest-Centric Approach: 

Values putting guests at the center of all actions and decisions. 

Likes anticipating guest needs and consistently exceeding expectations. 

Wants to create a welcoming and positive atmosphere for all guests. 

Proactive Problem-Solving: 

Desires to identify and resolve issues creatively and efficiently. 

Enjoys handling guest concerns with empathy and professionalism, turning challenges into opportunities. 

Likes taking initiative to address potential problems before they escalate. 

Meticulous Attention to Detail: 

Wants to pay close attention to details that contribute to guest satisfaction. 

Enjoys ensuring every aspect of service delivery is meticulously executed to maintain high standards. 

Desires to take pride in delivering flawless experiences through meticulous attention to detail. 

 
ESSENTIAL DUTIES AND RESPONSIBILITIES: What You Will Do  

Conduct patrols of the building on a regular basis. 

Respond to all security and safety related calls in a timely manner. 

Investigate and compile accurate incident reports. 

Ability to effectively operate and understand building’s 24/7 posts (Loading Dock, Command Center etc.) 

Ability to effectively operate and understand building’s systems (ISS, Access Control) 

Perform a variety of duties, often changing from one task to another of a different nature without the loss of efficiency or composure. 

Use excellent customer service skills when interacting with patrons, vendors, & employees.  

Complete all assigned tasks within the guidelines and deadlines set by Security Managers and Supervisors. 

Comply with all legal and ethical instructions given by Security Managers and Supervisors. 

Have a basic understanding of the rule of law and the relevant penal codes.  

Ability to memorize, recollect and quickly retrieve relevant information.  

Ability to interact effectively and calmly with angry or emotional patrons and employees during intensely aggravated circumstances.  

Ability to effectively perform in crises and work under pressure without the loss of composure.  

Ability to maintain patron, employee, and company confidentiality.  

Other duties as assigned. 

 
CANDIDATE PROFILE: Who You Are 

Candidate must be available to work any shift requested including holidays.  

High School diploma or equivalent required. 

Strong interpersonal and communication (written and verbal in English) skills required. 

Basic computer skills, including Microsoft Office applications (Outlook, Word, and Excel) required.  

An understanding of all the rules of law & the relevant penal codes. 

Must have strong teamwork etiquette. 

Must be able to adapt to changes in assignment per event. 

Must maintain a high standard of grooming. 

Tasks are performed with moderate supervision. 

Must be able to walk/stand and climb stairs for more than 4 hours  

Talking, hearing, walking, running and vision activities occur continuously 

 
KEY COMPETENCIES: Skills You Possess 

Ability to multi-task and perform under pressure. 

Ability to establish and maintain working relationships with building personnel, guests, clients and vendors. 

Ability to maintain patron, employee, and company confidentiality. 

Ability to lift, carry, push and pull up to 50 pounds. 

 
ASM Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM Global may require an employee to perform duties outside his/her normal description.