Under general supervision, but according to prescribed procedures. is responsible for the safety and protection of patients, visitors, staff, property, buildings and grounds.

Experience

Security, corrections, law enforcement, military or fire/EMS department experience is preferred

Skills

Must be willing and able to work unscheduled hours based on the needs of the department

Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines

Must be able to read, understand, implement and execute GBMC Security strategies as depicted in the GBMC Security policies, procedures, practices

Must be able to complete and understand security training program requirements upon new hire onboarding and maintain throughout employment

Must be able to successfully utilize electronic dispatch system to generate calls for service and complete reports

Remain flexible to ever changing environments; adapt well to different situations

Proficient in and utilizes nonviolent crisis intervention and de-escalation techniques to ensure staff, patients, visitors and all others remain safe, calm and respected while onsite.

Ability to maintain satisfactory attendance and punctuality standard

Neat and professional appearance

Candidates must be able to demonstrate their ability to understand verbal and written direction, maintain a professional demeanor and restraint at all times, which includes stressful situations.

Strong interpersonal and communication skills are necessary to effectively deal with patients, visitors and staff

Must be able to handle pressure of working with high volume public (constantly to occasionally depending on assignment)

Immediately responds to emergencies to provide necessary assistance to employees and customers

Ability to operate a variety of machines and equipment including automobiles, office equipment, radio, telephone, visitor management system, access control system, and CCTV

Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.

Licensures, Certifications

Current State Driver’s License which must be maintained throughout employment

Security Guard certification issued by the Maryland State Police that must be maintained throughout employment

Security Guard training by an approved instructor from the Maryland Police and Correctional Training Commission for initial and in-service training that must be maintained throughout employment

Current CPR certification that must be maintained throughout employment

EMTALA training is required and must be successfully completed within the new hire probationary period prior to the employee working independently

GBMC Work Place Violence Prevention Training is required and must be completed within the new hire period, prior to the employee working independently

Physical Requirements

Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet)

Climb stairs, ramps, or ladders occasionally during shift

Bend/twist at waist/knees/neck to perform various duties

Occasionally lift or carry up to 50 pounds

Run as needed

Constant use of upper body extremities to perform tasks which require reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasks

Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination

Work in various environments including adverse outdoor conditions such as cold, rain or heat

Constant mental alertness and attention to detail required while setting priorities and following up on assignments

Working Conditions

Work is performed inside and outside in all types of weather conditions on a regular basis, with intermittent exposure to unpleasant conditions such as noise, heat, dust, and disease

At any given time, all on-duty personnel may be required to assist with violent disruptive crisis patients

Conditions of Employment

Current State Driver’s License which must be maintained throughout employment

Security Guard certification issued by the Maryland State Police that must be maintained throughout employment

Security Guard training by an approved instructor from the Maryland Police and Correctional Training Commission for initial and in-service training that must be maintained throughout employment

As a condition of initial employment, the employee must provide a copy of a current, CPR certification prior to attending employee orientation and maintain certification throughout employment

As a condition of continued employment, employee must maintain current active status of all required competencies and certifications to include but not limited to CPR, EMTALA, Work Place Violence Prevention training

These conditions of employment are mandatory for all Security Officer’s to work independently

Security Officers are not permitted to work independently if these conditions of employment are not met

Principal Duties and Responsibilities:

Duties include those noted on the first page of job description summary

Ensure the facility is provided with high quality security services to protect people and property

Report safety concerns, security breaches and unusual circumstances both verbally and in writing

Build, improve and maintain effective relationships with patients, visitors and staff

Answer questions and assist patients, staff and visitors

Answer phones or greet patients, staff, visitors / employees in a professional, welcoming manner

All roles must demonstrate GBMC Values:

Respect

I will treat everyone with courtesy. I will foster a healing environment.

Treats others with fairness, kindness, and respect for personal dignity and privacyListens and responds appropriately to others’ needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

Meets and/or exceeds customer expectationsActively pursues learning and self-developmentPays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

Sets a positive, professional example for othersTakes ownership of problems and does what is needed to solve themAppropriately plans and utilizes required resources for various job dutiesReports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

Works cooperatively and collaboratively with others for the success of the teamAddresses and resolves conflict in a positive waySeeks out the ideas of others to reach the best solutionsAcknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

Demonstrates honesty, integrity and good judgmentRespects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

Embraces change and improvement in the work environmentContinuously seeks to improve the quality of products/servicesDisplays flexibility in dealing with new situations or obstaclesAchieves results on time by focusing on priorities and manages time efficiently

Pay Range

$15.92 - $22.07

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

COVID-19 Vaccination

All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.