Overview Performs unarmed, uniformed security related services which include but are not limited to; Conducts rounds, secures the facility and the work environment for Mercyhealth partners. Respond to all security calls for assistance relating to partners, patients, and visitors. May be required to work flexible hours, alternate shifts, and weekends. Perform other duties as assigned. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES Takes initiative to greet all patients, visitors, and Mercyhealth partners in a timely, professional, and courteous manner projecting an open and friendly attitude on a daily basis. Provides a visible deterrence to crime and prohibited activities by patrolling the buildings, grounds, and parking lots of Mercyhealth to detect any irregularities. Inspects doors, windows and locks to ensure a high level of security. Respond to all dispatch/ security service calls and overhead emergency code calls Checks grounds and areas for cleanliness and safety Perform parking lot patrols and enforce Mercyhealth parking policy Notifies management/maintenance staff concerning need for major repairs or additions to lighting, heating, and ventilating equipment. through initiating a work order Assist with completion of fire drills as requested Write clear and accurate daily reports of shift activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences Provides initial investigation and documentation of incidents of unusual circumstances reported by Mercyhealth personnel, visitors, physicians, or patients. Orient and train security staff at respective sites of responsibility as needed. Monitors the Mercyhealth environment using electronic security equipment (CCTV, Alarms, etc.) as applicable Is required to assure and/or request partners and contractors to display Mercyhealth badges or required proof of identity. Duties pertinent to site specific requirements will be assigned. CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue. EDUCATION & EXPERIENCE High school diploma or equivalent required Healthcare security experience preferred Minimum of 2 years’ experience with police, security, or military background Successful completion of all department required training such as Level 3 TACT training, handcuffing, OC spray, ASP baton, and physical control tactics training, etc. required within 12 months for new hires. Must maintain this proficiency on an annual basis. OR Completed 30 credit hours toward obtaining a degree Successful completion of all department required training such as Level 3 TACT training, handcuffing, OC spray, ASP baton, and physical control tactics training, etc. required within 12 months for new hires. Must maintain this proficiency on an annual basis. OR One year with Mercyhealth security Successful completion of all department required training such as Level 3 TACT training, handcuffing, OC spray, ASP baton, and physical control tactics training, etc. required. Must maintain this proficiency on an annual basis. CERTIFICATION/LICENSURE Maintain a valid driver’s license and proof of vehicle insurance. Have and maintain an acceptable driving record per Mercyhealth’s HR-01 Fleet Safety Policy Successful completion of International Association for Healthcare Security and Safety (IAHSS) Basic Security officer certification within 135 days of start date. ADDITIONAL REQUIREMENTS Passing the Driver’s License Check and/or Credit Check (for those positions requiring). Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check. Officers required to work in the dispatch center must be able to type 25 wpm. Must be able to follow written/oral instructions. OTHER SKILLS AND ABILITIES Basic Computer skills preferred; Word/Outlook/Excel Able to interact with customers and communicate clearly Able to manage anger, fear, hostility and violence of others following Mercyhealth principles of customer service WORK ENVIRONMENT The noise level in the work environment is usually moderate to loud. Occupational Exposure: Category C - No partners in the specified job classification have occupational exposure. AGE OF PATIENTS SERVED Neonate (birth – 28 days) Infant (29 days – less than 1 year) Pediatric (1 year – 12 years) Adolescents (13 years – 17 years) Adult (18 years – 64 years) Geriatric (65 years and older) INFORMATION ACCESS Partner may access patient care information needed to perform their job duties. WORK CONTACT GROUP Partners, physicians, patients/family, visitors, vendors SPECIAL PHYSICAL DEMANDS The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms, climb or balance and stoop, kneel, crouch or crawl. The employee is occasionally required to sit or smell. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds and occasionally lift and/move over 100 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, distinguish color and ability to adjust focus. These Special Physical Demands are considered Essential Job Functions of the position with or without accommodations. LEVEL OF SUPERVISION Work is performed according to specific procedures and post orders, but the incumbent must make decisions using independent judgement required in order to adapt to routine situations. SUPERVISES This job has no supervisory responsibilities Benefits Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to: · Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options. · Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs. · Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance. · Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth. · Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey. · Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.