Position: Field Training Officer

Datacenter Physical Security

Reports To: Field Training Manager

Location: Varies

FLSA: Non-Exempt

Salary: DOE

SUMMARY:

The Field Training Officer (FTO) serves as the principal training resource for a datacenter campus or metro 

location. In addition to providing training, job functions may include problem resolution, service enhancement, 

and process improvement as it pertains to safety and training. The field training officer reports directly to the Field 

Training Manager, and will work closely with other site, regional, and headquarter leadership. This position will 

have no direct reports but will work closely with campus leadership to assess employee, site, and campus needs.

ESSENTIAL FUNCTIONS:

1. Serves as primary point of contact for onboarding and sustainment training.

2. Trains and certifies new security personnel and maintains required training documentation, asking for 

assistance from Administrative Officers (AOs) as needed.

3. Spends a portion of the day in the field conducting in person training with security personnel.

4. Responsible for tracking training completion. 

5. Prioritizes safety awareness among the campus team and champions safety initiatives developed at the 

global and regional program level.

6. Coordinates with local leadership and headquarters training team to develop site plans, roll out training, 

etc.

7. Ensures all site personnel adhere to policies and standard operating procedures.

8. Recommends onboarding and training scheduled in accordance with training needs for security staff to 

the site and campus security managers.

9. Assists with audit compliance as it relates to training.

10. Conducts recurring audits and prepares and submits critical and confidential information to campus 

leadership.

11. Maintains required training and safety documentation, ensuring accuracy in accordance with established 

policies and procedures.

12. Provides feedback on competence, compliance, and morale to campus site leadership.

13. Performs additional tasks assigned by management.

14. Identifies security shortfalls and offers suggestions from improving the security program.

15. Evaluates and escalates potential safety issues within the facility. 

16. Required to know and follow safe work practices, and to be aware of company policies and procedures 

related to job safety, including safety rules and regulations. Notify supervisor upon becoming aware of 

unsafe working conditions.

17. Identifies security shortfalls and offers suggestions from improving the security program.

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be 

documented separately. The employee might not be required to perform all functions listed. 

Additional duties may be assigned, and functions may be modified, according to business necessity.

• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or 

tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) 

functions.

• Employees are held accountable for successful job performance. Job performance standards may be 

documented separately, and may include functions, objectives, duties, or tasks not specifically listed 

herein.

• In performing functions, duties or tasks, employees are required to know and follow safe work 

practices, and to be aware of company policies and procedures related to job safety, including safety 

rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe 

working conditions.

• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and 

to be performed in conformance with applicable company policies and procedures. In the event of 

uncertainty or lack of knowledge of company policies and procedures, employees are required to 

request clarification or explanations from superiors or authorized company representatives.

MINIMUM HIRING STANDARDS

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

• Must be at least 18 years of age.

• Must have a reliable means of communication, such as cell phone.

• Must have a reliable means of transportation (public or private).

• Must have the legal right to work in the United States.

• Must have the ability to speak, read, and write English proficiently.

• Must have a high school diploma, secondary education equivalent, or GED.

• Must be willing to participate in the Company’s pre-employment screening process, including drug screen 

and background investigation.

EDUCATION/EXPERIENCE

Associate degree and 4 or more years of experience in the security industry and/or business management, 2 years 

of training experience or an equivalent combination of education and experience sufficient to perform the 

essential functions of the job, as determined by the company. Experience in data centers and training 

development preferred.

SPECIAL REQUIREMENTS

Able to work a flexible schedule, including evening, weekend, and holiday hours.

Able to travel as required, up to 50% of the time, occasionally with limited notice.

COMPETENCIES

• Highly motivated, energetic, self-directed individual with analytical and problem-solving skills.

• Ability to communicate clearly and concisely, sharing technical concepts to a varied audience.

• High attention to detail.

• Confident in delivering classroom and field training in an engaging and professional manner.

• Ability to communicate effectively at all levels and across diverse cultures.

• Capable of learning a variety of security and safety devices and controls

• Ability to track and maintain schedule assignments.

• Ability to maintain professional composure when dealing with unusual circumstances.

• Strong oral and written communication skills. Must be able to read, write, and understand English.

• Strong customer service and service delivery orientation. 

• Ability to be an effective leader and member of a project team.

• Ability to take initiative and achieve results.

• Ability to adapt to changes in the external environment and organization.

WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all 

essential functions. In addition to other demands, the demands of the job include: 

• Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally 

under conditions of urgency and in pressure situations.

• May be exposed to stressful situations, such as challenging individuals who are in or approaching an 

unauthorized area.

• May be required to work overtime without advance notice.

• Keyboard, basic computer usage and operating controls, which may include long periods of data entry.

• Frequent sitting, standing, and walking, which may be required for long periods of time or up to 12 miles 

of distance. It may involve climbing stairs and walking up inclines and on uneven terrain.

• Walking, reaching with hands and arms, stooping, kneeling, crouching, and crawling.

• Ability to carry up to 2.5-pound device during the entire shift.

• Depending on assignment may be exposed to inclement weather or be required to work in environments 

or under conditions that require the use of protective gear and devices and/or awareness of personal 

safety and safety of others.

• Required ability to manage multiple tasks concurrently.

• Handling and being exposed to sensitive and confidential information.

• Regular talking and hearing.

• May be required to use vehicle in the performance of duties.

• On occasion may be required to perform stressful and physical activity.

• Frequent lifting and/or moving up to 10 pounds and occasionally lifting and/or moving up to 25 pounds.

• Close vision, distance vision, and ability to adjust focus.