Security Officer/EMT Job Description summary: Responsible for properly executing security duties on assigned shift to adequately protect the life and property of customers, associates, and the company’s property. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: + Provide excellent guest service to both internal and external guests. + Actively supports the company culture of creating a fun and entertaining experience for internal and external guests. + Generates necessary written reports regarding security-related incidents involving customers, Associates and/or the facility. + Escorts and observes customers and Associates to ensure their safety and protection, identifies potential safety hazards and report same to the appropriate individual for proper resolution. + Becomes familiar with hazardous materials used on property, and all applicable laws, rules and regulations governing same. + Acts as a Dispatcher during emergency situations, and coordinates solutions to same, informs outside agencies of any unusual or suspicious situations on property. + Operates company vehicles as directed to do so. + Maintains a working knowledge of the Company’s facilities, as well as special events on property in order to advise customers and fellow Associates of same, whenever possible. + Ensures safe transportation of company moneys, assists in the opening and closing of the gaming floor. + Interacts with customers and Associates in a positive, professional manner. + Ensures a maximum level of customer service and satisfaction throughout the property is achieved and maintained. + Facilitates the flow of information by attending regularly scheduled departmental meetings. + Maintains a series of non-critical keys, accessing locked areas as necessary. + Accepts identification from all persons who appear to be under the legal age, to ensure compliance with state and federal gaming regulations. + May be designated as officer-in-charge to function as a supervisor for a shift. + All other duties as assigned. EDUCATION and/or EXPERIENCE: High School diploma or GED required. CERTIFICATES, LICENSES, REGISTRATIONS: Must have successfully completed a nationally recognized course for Emergency Medical Technicians and must have passed a national registry examination. Must be a New York State licensed Security Guard.