+ GENERAL SUMMARY + The Security Officer II provides a safe and secure environment for patients, visitors, and staff. In addition to Security Officer I duties, the role requires situational awareness, assessment and interventional skills. The role often entails responding to escalated situations with a focus on de-escalation to prevent injuries and preserve a healthy and safe environment. The Security Officer II works in collaboration with all clinical teams, specifically supporting the mental health programs to maintain a safe and therapeutic clinical environment. Reports to Security Management or designee. + ESSENTIAL DUTIES AND RESPONSIBILITIES + Ensures the security of buildings and property through regular patrols and reporting. + Ensures patient safety by completing regular environmental assessment and periodic unit rounds. + Investigates incidents that occur on health system property. + Reports as a team member to all hospital behavior emergencies. Responds quickly in a professional and therapeutic manner. + Performs least restrictive verbal and physical de-escalation techniques necessary. + Generates reports and completes follow up on incidents as directed. + Maintains and inspects alarms and safety equipment. + Assists with evacuations in emergency situations requiring strength, stamina and flexibility. + Responsible for Safe Car transport of patients being admitted in coordination with mental health clinicians. + Provides support to ensure a Safety Officer is present as needed for court proceedings. + Assists with patient admissions in a timely, organized and client-centered fashion. + Responsible for visitor management to include providing orientation, screening and badges for entrance. + Participates in debriefing of escalation events. + Assists with patient transitions as needed. + Works to establish a rapport with patients with the goal of de-escalation in mind. + Attends change of shift and unit level huddles as requested. + Performs other duties as assigned. + LICENSES AND/OR CERTIFICATIONS + None required. + MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS + High school graduate or equivalent. + At least two years of security officer experience required. + Minimum of one year of experience in a behavioral health setting, crisis intervention, de-escalation or hospital environment preferred. + Military or Law Enforcement experience preferred. + Demonstrated computer literacy, loss prevention techniques and positive guest relations skills. + Must have a valid driver’s license. + Must meet the insurability policy requirements to drive a CHKD vehicle. + Must be able to pass the CHKD driving test within 30 days of employment. + CPR Training required and/or must be obtained within 45 days of hire. + CPI Crisis Prevention Training must be obtained within 30 days of hire. + Must be able to successfully complete a post-offer pre-hire physical and Functional Capacity Screening and annually thereafter. + WORKING CONDITIONS + Work is performed inside and outside the hospital in all weather. Position may require short bursts of running. + PHYSICAL REQUIREMENTS + Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20E%20Jobs.pdf)