About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.

We're Hiring!

Come join our Four Seasons Family! We are looking for an on call security officer. Help keep our staff, guests and property safe all while assisting with creating memorable experiences.

About the role:

The Security Officer is part of a team responsible for the security and safety measures throughout the resort. Will maintain strategic oversight of every aspect of the hotel/resort's physical security and safety for Guests, Employees, Assets and Reputation (GEAR) including staffing, budgets, protocols and procedures as well as crisis management. Security Officers will need to be extremely sensitive towards all occupants and workers, anticipating their needs so we can meet our standards. Security Officers will also be sensitive to everybody’s needs and at times will act as a facilitator, mediator, and informant to maintain a respectful and friendly relationship between and with all occupants of our resort and residences.

What you will do:

Assist resort team with responsibility to ensure the protection of guests, patrons and associates; their property, hotel property, building and grounds. Enforce hotel rules, regulations and policies as well as the departments’ rules, policies and standards.

Promote safety awareness and enforcement throughout the hotel to reduce accidents and loss by providing training as required.

Respond to all emergency calls including Emergency Response team calls. Will assist in the Fire Command center when needed. Display complete knowledge of the fire/life System and all support systems, their functions and emergency response procedures.

Patrol building noting and correcting safety, security, and fire hazards. Able walk/run up stairs carrying a fire extinguisher.

Implement all policies and procedures regarding security and safety.

Share duties in Operations Center with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, and key control.

Respond properly in any hotel emergency safety situation.

Assist with Worker’s Compensation, complete reports, and maintain a health and safety.

Write comprehensive incident reports and conduct thorough investigations. Maintain report records, assist and follow-up on investigations, and approve reports and logs. Initiates and assists General liability reports. Promotes loss prevention through training and awareness throughout the building to reduce claims.

Project an image of friendliness, professionalism and willingness to provide personalized services to all building occupants, workers, and neighbors, whether over the phone or in person.

Act as a liaison with all law enforcement agencies, city and federal agencies and hotel associations.

Respond to and mediate all non-emergency security calls, minor injuries, disputes, stressful, and complicated issues etc.

Contain and transport items potentially contaminated in accordance with Blood Borne Pathogen program and training.

Provide basic security services, key control, guest and function room lock problems/reprogramming, guestroom safe malfunctions, and lock out.

Participate and take an active role in the development and implementation of the hotel’s fire plan. In addition to testing the hotel’s Fire and Emergency Response preparedness.

Works harmoniously and professionally with co-workers and supervisors.

What you bring:

At least 1+ years of security experience, preferably within Hotels.

At least High School diploma.

Apply an ethical approach to the outcome of situations.

Strong interpersonal and relationship-building skills to work with peers, superiors and clients.

Work in a safe, prudent and organized manner.

Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts.

Reading, writing and oral proficiency in the English language

Ability to multi-task in a high volume and demanding environment.

Strong problem solving skills, ability to handle difficult situations and guests.

What we offer:

Hourly: $28.21

Complimentary Employee Meals

401k Retirement Plans

Schedule & Hours:

On Call- hours depend on business needs.

Must be available weekends and possible overnight shifts.

This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-res

https://www.instagram.com/auronapavalley/

https://www.instagram.com/trussnapavalley/

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at jobs.napavalley@fourseasons.com.

Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the 'EEOC is The Law' Information poster please visit this website: Know Your Rights.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf