JOB SUMMARY:

Promotes an outgoing, friendly customer-oriented personality at all times. Provides security coverage ensuring that adequate protection is provided for the safety and assets of patrons, employees, and the company. Must be able to stand/walk for long periods of time, able to climb steps, respond to emergency situations, and handle basic duties and responsibilities of the position.

 

KEY JOB FUNCTIONS:

Observe, and report, violations relative to regulatory, internal control, or company-sponsored policies and procedures.  Provide professional interaction and cooperation with internal (various departments) and external (law enforcement agencies) relative to their span of control.  Provide written documentation of incidents and events, observed or reported, upon request.  Maintain compliance with applicable regulatory, internal control, and company-sponsored, policies and procedures.  Provide an informational resource for patrons  Assume a leadership role in employee and guest relations, and professional appearance.  Remain alert to issues within their field of observation that may require a security presence and supporting this focus with continuous patrol activities. Conduct and initiate corrective action relative to crowd control issues with focus on patron/employee safety with heightened awareness during emergencies, drills, and special events. Maintain compliance with regulatory, internal control, and company policies and procedures.

 

EDUCATIONS and/or EXPERIENCE:

High School Diploma or GED is required. 

 

QUALIFICATIONS:

Valid Motor Vehicle License with good driving record.

 

REQUIRED PERSONAL COMPETENCIES:

Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance comply with established standards. Maintains a professional work environment with management and staff. Complies with Indiana Gaming Commission Regulations, Indiana Horse Racing Commission Regulations, approved internal controls, as well as company policies.

 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift 50 pounds.

 

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work in a smoking environment.

 

CERTIFICATIONS, LICENSES AND REGISTRATIONS:

Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission and from the Indiana Horse Racing Commission. Must possess a valid driver's license. 

 

ACCESS TO GAMING FLOOR:

Requires access to the gaming floor.   DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).