POSITION PURPOSE:

Perform protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property. Maintain a safe and secure environment for guests, visitors, and associates.  Monitors and assists in the enforcement of hotel policies and procedures; regulation 6; federal, state and local laws; and pertinent sections of company labor contracts.

EXAMPLES OF DUTIES:

ESSENTIAL FUNCTIONS:

Foot patrol of the interior of the hotel to observe and identify potential security and safety risks or undesirable conditions. 

Evaluate situations and make logical decisions on how to proceed and direct work.

Assists injured guests and applies first aid as necessary until professional help arrives.

Patrols the parking lot and garage by car or foot patrol.

Maintain order in the hotel, dealing with the welfare of guests, assisting with door lock and room safe problems, coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, associates, patrons and property.

Answer security telephone and safety hotline calls and respond in a timely manner based on priority.

Relate relevant information on house count, conventions, arrivals and departures from each shift.

Memorize and monitor life safety system including accurate layout of entire building, locations of fire extinguishers, complete alarm reports and checks and report any pertinent information from each shift.

Observe monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly. 

Assists guests by giving directions and answering questions in a friendly and courteous manner.

Completes written reports as assigned.

Controls and directs traffic as needed.

Administer CPR and/or First Aid

QUALIFICATION STANDARDS:

EDUCATION

High School Diploma.

EXPERIENCE

Prior security experience in an upscale resort preferred. Must be able to work varied shifts, to include weekends and holidays.

LICENSES OR CERTIFICATES

Valid Alcohol Awareness Card, Valid Driver’s License and DMV printout. CPR & First Aid Certification.

OTHER

Must be at least 21 years of age. Additional language ability preferred.