JOB SUMMARY

Responsible for ensuring the safety and protection of the guests, employees and hotel/casino property. 

ESSENTIAL DUTIES AND RESPONSIBILITIES (May include, but is not limited to the following) 

Provide security and protection for guests and property. Present & maintain a positive, professional appearance at all times. Knowledge & information regarding Casino promotions and downtown events. Proactive and positive interaction with Guests and Employees. Officers will stand a majority of the time to better observe activities in the area. Transact monetary exchanges in compliance Regulations as required.  Operate the Security Information Booth as required. Maintain surveillance of the Casino Cage and surrounding area. Replace boxes on gaming tables after the count has been completed. Use of computer skills and security reporting system. Prepare detailed reports on incidents that occur on and off property. Administer first aid and assist injured guests and employees. React promptly to disturbances at any location as required. Observe and react to individuals suspected of illegal activities. Conduct regular foot patrols throughout the property. Other job related duties as assigned. Exemplifies our core values, family style service, our mission and vision.  Exemplifies our DEI (diversity, equity, inclusion) culture.  Perform other job related duties as assigned. 

KNOWLEDGE, SKILLS, AND ABILITIES

Must possess basic computer skills.  Understand and comply with all company and departmental rules and regulations, policies and procedures.  Skill in establishing and maintaining effective working relationships with staff and guests.  Ability to maintain confidentiality of sensitive information.  Ability to diffuse confrontational situations in a calm and professional manner.  Ability to read, write, and communicate verbally in English.  Knowledge of common safety hazards and precautions to establish a safe work environment. Must be able to obtain and maintain a valid state gaming license High School diploma or equivalent 

PHYSICAL DEMANDS AND WORK ENVIRONMENT (May be required in order to perform the essential functions of the position)

Ability to stand for long periods of time. Frequent pushing, pulling, bending and walking. Intermittent sitting at a desk or company vehicle. Work area is both indoors and outdoors and subject to variable temperatures. May be subject to smoking environment, moderate noise and bright lights.

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS:  Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and individuals’ religious beliefs or practices.

As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.