Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions! Allied Universal® is hiring a Security Systems Administrator. The Physical Security Systems Administrator supports the systems that are used to manage physical security. The Physical Security Systems Administrator is responsible for all aspects of planning, facilitation, management and delivery of electronic security systems and services. Through collaboration and partnership with various departments, including Information Technology, they will assist with management of systems used in access control, video surveillance, visitor and incident management, emergency communication and those used to operate the Security Operations Center. This position will manage projects related to the systems they support from conception through implementation, and day-to-day operations. This position includes close working relationships with security vendors, as well as research and development of future security technology. This position will also serve as the point of contact for training end users on functionality. **We'd love to see you here; Join the WORLD'S LEADING GLOBAL security company for your future career advancement opportunities!** **Previous Customer Service Exp w/ that WOW factor?** **Team player? Open minded?** **Can you sit, stand &/or walk for long periods of time?** **Full Time -- Monday - Friday Schedule** **-- Pay Rate: $36.00 / hour** **What to know what we offer?** **-Competitive Wages; Diverse Opportunities** **-Career Growth & Advancement** **-Weekly Pay, as well as DailyPay** **-Paid Orientation** **-Paid Time Off** **-Free Uniforms** **-Medical, Dental & Vision** **-401k w/ Match** **-Compliant w/ MD Earned Sick/Safe Leave Policy** **RESPONSIBILITIES:** + Designs, builds, installs, and configures software to support security operations workflows and resources. + Responsible for the programming, configuration, and support of all or part of the following systems, to include database design changes, custom reporting, hardware configuration, troubleshooting, and management of other components as needed + Access Control, CCTV, Visitor Management, Incident Management, Emergency Communication Systems, Guard Tours and Patrol Integrity, BI Reporting Software, Key Management, Electronic Signature Program. + Analyzes security workflows supported by the multiple applications and identifies areas of improvement. + Ability to troubleshoot and solve technical problems. + Communicates and collaborates with customers and vendors to ensure optimal user and reliability of the systems. + Create documentation and train Security Personnel and/or end users. + Provide occasional on-call support. + Assure regular communication of issues or program with client. + Performs reoccurring system testing and audits and provides reporting. + Assist the Account Manager in systems administrative or functional tasks as directed. + Performs additional duties as assigned. **KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED** + Understanding of physical security applications, to include Access Control, CCTV, Visitor Management, Incident Management, Emergency Communication Systems, Guard Tours and Patrol Integrity, Reporting Software, Key Management, Electronic Signature Program. + Strong knowledge of MS Office Suite Applications (Word, Excel, Teams, SharePoint). + Working knowledge of Windows environments and Microsoft SQL databases. + Familiarity with scripting languages including SQL script. + Ability to collaborate with cross-functional partners (i.e., IT, facilities, human resources,) to implement security technologies. + Strong analytical, critical thinking, and problem-solving skills. + Strong verbal and written communication skills. + Ability to prioritize/execute tasks and provide deliverables in a timely and efficient manner. + Ability to work in a team-oriented environment. **On occasion, must be able to work flexible schedules, including some nights and weekends** **QUALIFICATIONS:** + Associates degree in Computer Science, Information Systems or related field and/or combination of 3+ years of relevant work experience. + Must be experienced or capable to become knowledgeable about applications for security, communication and safety systems. + Prior experience in reporting and data analytics. + Prior experience in the development of comprehensive training programs for service line staff. + Superior documentation and presentation skills + Effective oral and written communication skills + Knowledge of Word, Excel, Power Point, etc. + Ability to effectively communicate orally and in writing + Able to work a flexible schedule to accommodate international business hours + Able to identify critical issues quickly and accurately + Basic understanding of network technology + Self-driven and possess strong analytical and problem-solving skills + Ability to work independently and with a team + Ability to prioritize and complete tasks within defined deadlines + Ability to learn new concepts quickly + Customer service skills by aiding customers, employees, and visitors in a courteous and professional manner + Cultural awareness and sensitivity **PREFERRED QUALIFICATIONS:** + Bachelor’s Degree in Computer Science, Information Systems, or related field. + Familiarity with corporate policies and practices related to physical security, investigations, guard force operations and management. + 2+ years of experience using big data analytics. + 3+ years of experience and strong working knowledge of Security Software Systems. + Documented experience and competency in the following: + C-Cure 9000 + Axis Camera Station + ProxyClick Visitor Management + Rave Alert + Heliaus Incident Management and Guard Tours + Microsoft Report Builder + Power BI/Tableau + DocuSign/Adobe Sign **BENEFITS:** + Medical, dental, vision, basic life, AD&D, and disability insurance + Enrollment in our company’s 401(k)plan, subject to eligibility requirements + Eight paid holidays annually, five sick days, and four personal days + Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. **Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices . **Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices . **Job ID:** 2024-1313178 **Location:** United States-Maryland-Gaithersburg **Job Category:** Administrative