POSITION SUMMARY:

The Security Operations Center (SOC) Supervisor is responsible for managing and leading a cross-functional team. They should  possess the ability to assist in the development and production of intelligence-driven support products that assess risks, analyzes data / information to mitigate vulnerabilities to the client’s assets, operations, strategy, and brand reputation.  Most of this feels fluffy)

 

 

PAY TRANSPARENCY/COMPENSATION:

 $55/hr 

 

RESPONSIBILITIES:

Work rotating shifts to ensure 24/7 coverage for the Security Operations Center (SOC). Consolidate, produce, review, and approve criminal activity and incident reporting products for delivery to higher level supervisors and client leadership. Assess the threat environment, manage personnel, and resources to maximize operational coverage while mitigating risk. Act as the subject matter expert and provide oversight on security related technology systems, including, but not limited to Video Surveillance Systems (VSS), Video Management Systems (VMS), Access Control Systems (ACS) and information management. Serve as an administrator for CCTV and alarm monitoring / access control software in coordination with a communication or security operations center. Provide oversight and assistance with access control, access card procedures, access control reports, and CCTV investigations. Provide guidance and direction to cross functional teams while maintaining operational standards in a high stress environment. Responsible for mentoring and training SOC Operators. Draft, develop, and update SOC standard operating procedures (SOPs), processes, and systems to ensure vigilant and comprehensive video monitoring, incident detection, and incident management. Oversee SOC operators ensuring vigilant and comprehensive video surveillance and proper dispatch of security personnel. Develop SOPs and automated systems to allow SOC operators to provide proper oversight and guidance to security personnel during security events. Direct SOC operators in effective intelligence collection, analysis, and reporting. Draft and disseminate Be on the Look Out (BOLO) flyers for individuals who have acted against the client with malicious intent or pose a threat to client properties and personnel. Analyze and assess risks and threats to client personnel, operations, strategy, and brand & reputation. Ensure rapid dispatch of security personnel to ensure quick reaction, disruption, and resolution of security incidents. Exude a strong command presence and understanding of leadership principles to motivate, inspire, and lead a cohesive team in their duties. Manage shift work employees to include scheduling, adjusting resources in response to changing requirements, and monitoring pay. Develop and produce intelligence-driven support products that assess risk, analyze data / information to mitigate vulnerabilities to the clients, assets, operations, strategy, and brand reputation. Manage and utilize CCTV, access control and alarm monitoring software and systems (Intellicene, CCURE, Lenel, Genetec, Physical Security Information Management System (PSIMS), MS Office applications, and visualization tools (to include building infographics)  Redundant Consolidate, produce, review, and approve criminal activity and incident reporting products for delivery to higher level supervisors and client leadership. Prepare and present briefings to management or targeted audience on a regular basis. Work with highly confidential/proprietary information on a daily basis. Complete multiple tasks simultaneously and function in a fast-paced environment with minimal supervision. Maintain proficiency with Web-based social media platforms, search tools, productivity applications, and communication technology, the ability to utilize all available OSINT resources. Manage and submit SOC supply inventory requests. Other services and support as needed.

 

QUALIFICATIONS:

5-years of experience in supervisory positions within: Law Enforcement (dispatch center, records management, emergency services, specialized teams/units, analytical sections). Military (S3 OIC/NCOIC, S2 OIC/NCOIC, specialized teams/units, analytical sections, operations). Interagency (FBI, CIA, DIA, NSA, DHS, DoS, Federal Protective Services, Diplomatic Security). Other - GSOC, SOC, Emergency & Disaster Management, Communications and Dispatch Center. Strong leadership abilities and a passion for analysis, problem-solving, and advising or informing decision-makers. College Degree or Equivalent: International Relations, Police Science, Business Management, Intelligence Studies, Political Science, Security Studies, Emergency & Disaster Management, Security Management, or equivalent experience (preferred but not required). Effective writer, verbal communicator, and proficient with English composition. Ability to communicate, verbally or in writing, in a clear and concise manner while in stressful situations. Experience in managing shift work employees to include scheduling, adjusting resources in response to changing requirements, monitoring pay, and operate as a first and/or second line supervisor. Ability to work nights/weekends (primarily). Must be able to sit or stand for long periods of time without debilitating discomfort. Experience using CCTV and alarm monitoring software in coordination with a communications center or GSOC (SOC, JOC). Proficient in MS Office applications; experience with Microsoft SharePoint is a plus. Strong analytic, oral, and written presentation skills to include the ability to deliver communications centered on a target audience. Proven ability to work with highly confidential/proprietary information. Ability to effectively communicate verbally or in writing in a clear and concise manner while in stressful situations. Familiarity with data visualization tools to include building infographics.

Preferred Qualifications and Skills

Trained in or familiar with Intellicene, Lenel or Genetec, Physical security information management systems (PSIMS), and Mass Notification systems. Experience or familiarity with corporate intelligence, military intelligence, or government intelligence agencies (not required).

 

 

 

Working Conditions:

The position may require extensive sitting for long periods of time, watching monitors, walking around the facility outside in rain, wind or other poor weather conditions and kneeling and stooping to look under or inside vehicles or containers. Must be able to use a computer. Must be able to operate a vehicle safely.

 

 

Physical Requirements:

Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Must have close visual and audio acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures. Must meet all physical and psychological standards as required by the contract. Must be able to enter, exit, and operate a vehicle safely.