Security Patrol is responsible for maintaining the safety and security of Hershey Entertainment & Resorts (HE&R), its properties, its assets, its guests, and team members across all of HE&R’s venues, both on and off the Hersheypark Entertainment Complex. Additionally, Security Patrol conducts regular patrols and safety checks of HE&R venues, as well as responds to alarms, emergency calls, or other calls for assistance.

Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.

Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Functions:

Provide a safe and friendly atmosphere to guests and team members

Establish and maintain a good working relationship with other departments and support teams

Provide security for transporting money and financial documents

Manage deployment of security personnel and equipment to provide effective and efficient operations during incidents

Assess, investigate, resolve, and contain situations while taking appropriate actions based on company policy and procedures, as well as training

Provide high-visibility patrols of buildings and grounds

Control vehicle/pedestrian traffic when necessary

Monitor guest behavior for compliance with event and venue policies

Monitor crowd behavior and movement and take proactive measures to mitigate risk

Communicate regularly with Security Management regarding training and operational issues including team member or guest concerns, losses, and unusual situations

Create timely, thorough, and accurate incident reports through the incident documentation process

Consistently practice safe work habits including, but not limited to, use of personal protective equipment, lifting, and reporting of unsafe situations

Basic Qualifications:

Must be at least 18 years of age on the date of applying

Must possess a valid driver's license

Minimum of at least three (3) years of experience working in the Safety & Security Department (professional experience may be considered in lieu of departmental experience)

Knowledge, Skills, and Abilities:

Criminal justice/safety/security-related training and experience preferred

Must be friendly, upbeat, and work well with other team members and be able to interact with guests

Must be able to work independently and be self-motivated to perform all aspects of the job at all times

Must be detail-oriented and have clear verbal and written communication skills

Must have the ability to effectively communicate verbally, including delivering safety instructions/directions, verbal cues, and speaking clearly into microphones and radios

Must be able to successfully complete all legal, company, and department training requirements

Must have the ability to remain alert and vigilant at all times

Must have the ability to handle stressful working conditions, emergencies, and accept a high degree of accountability

Must be comfortable working in a fast-paced environment

Must have the ability to safeguard confidential information

Must be proficient in the use of Microsoft Office and Google Workspace applications, including Excel and Word

Must display a positive attitude, an eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines

Job Demands:

Must be able to work a flexible schedule including weekends and holidays - Team members must work a minimum of eight (8) hours every two pay periods in order to stay an active employee

Employees are subject to a variety of weather conditions, including but not limited to: extreme heat, sun exposure, cold, and inclement weather.

Physical requirements would include ability to stand and walk unassisted (for up to eight hours at a time), bend at the waist and knees and have repeated manual dexterity, the ability to raise the leg 37 inches, the ability to push, pull, and reach above shoulder level, and lifting up to fifty (50) pounds without assistance

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

 

Hershey Entertainment and Resorts is an Equal Opportunity Employer