**JOB SPECIFICATIONS:** **Title:** Quality Control Supervisor **Schedule:** Friday-Monday (11pm-7am) OR Friday-Sunday (3pm-11pm) **Pay:** $31/hour **Requirements:** Valid Driver's License, Prior Security Supervisor Experience **Principle Duties and Responsibilities** Specific duties or tasks may vary and the employee may not be required to perform all functions listed. Additional duties may be assigned or modified according to business requirements. + Oversee and support the daily operations of FAS program through direct interaction and supervision of FAS guard staff regarding operational activities. + Coaches, disciplines personnel as appropriate, seeks advice from company management, meets personally with employees and documents coaching and disciplinary actions. + Work with vendors to troubleshoot issues as they are reported by client employees and contractors, and/or security personnel + Assists in the submission of payroll and personnel information to the company as designated. + Assign and dispatch calls for security assistance + Monitor CCTV and CCURE systems for FAS portfolio. + Directly handle scheduling and staffing issues + Prepare reports as required for site under the direction of the FAS Manager and client + Auditing security systems, dispatch logs, CCTV systems, and alarm reports + Serve as the initial contact for all Security related access control used within the entire FAS account. + Coordinate, monitor, and evaluate training of FAS personnel + Carry out specific tasks and duties of a similar nature and scope as required **Skills** + Knowledge of or ability to learn security operations and procedures + Ability to carry out instructions furnished in written, oral, or diagrammatic form + Ability to be an effective team member + Ability to maintain professional composure when dealing with unusual circumstances + Courteous telephone manner + Ability to adapt to changes in the external environment and organization + Ability to write routine correspondence, including logs and reports + Ability to develop strategies needed to organize time, meet deadlines, and maintain productivity + Ability to provide high quality customer service + Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures + Ability to maintain composure when dealing with authorities, executives, clients, co-workers, and the public, occasionally under conditions of urgency and in pressure situations + Understanding of Windows, Microsoft Office applications, Tyco Software House Applications, CCURE Access Control System Hardware, CCURE 9000 **Experience Required:** 1+ years in security supervisor/management **Physical Requirements:** + May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area + May be required to work additional hours without advance notice + Seeing, hearing, speaking, and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others + Frequent sitting, standing, and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain + Occasional reaching with hands and arms, stooping, kneeling, crouching, and crawling + Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds + Close vision, distance vision, and ability to adjust focus + May be required to use a vehicle in the performance of duties + May be required to occasionally perform stressful and/or physical activity + Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others + Job responsibilities require ability to handle sensitive and confidential information in accordance with client Non-Disclosure Policy "Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic." EOE/M/F/Vet/Disabilities \#MetroBoston **About Us** Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team. **About the Team** Our Company Mission: Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits. Our Values: Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community. Integrity: Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information. Vigilance: Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises. Helpfulness: As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.