With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

\n \n Job Description

Downtown Honolulu’s premiere luxury residential condominium is looking for a full time or part time Residential Specialist to join our team. Our ideal candidate must have a can-do attitude and exercise a high level of service. We are interested in candidates that can problem solve, multi-task and respond to many different situations with tact and professionalism. An essential part of the position is to ensure that safety and security protocols are consistently followed. Must be team oriented and display a positive, respectful, service-oriented attitude towards our residents, guests/visitors, co-workers, and our company.

\n

Essential Job Duties:

\n\nProvides luxury, first class, personal customer service to all residents, guests, and contractors.\n\n\nWelcome and acknowledge each resident and guest with a smile, eye contact, and a friendly greeting, using names when possible.\nAddress service needs in a professional, positive, and timely manner. Anticipate service needs including asking questions to better understand needs and watching/listening to preferences and acting on them whenever possible.\nSchedules use of the common element amenity spaces and freight elevator for movement of bulk items or move-in/move-out activities.\nMaintains full knowledge and understanding of building amenity spaces.\nManages and controls guest parking and loading dock area.\nReceives, distributes, sorts, logs, and notifies residents of all incoming parcels and packages.\nLogs and inventories all lost and found items.\nResponsible for upholding a clean and neat work environment of shared front desk and security office spaces.\n\n\nProvides a safe and secure environment by supporting house rules, regulations and ensuring the observance of applicable laws.\n\n\nConducts property patrols and inspects assigned premises for fire and safety hazards, lights out of order, good housekeeping, and potential threats to life or property.\nMonitors surveillance system and investigates any suspicious activities with proper follow through to authorities and management.\nAssist during emergency situations. Respond to the scene of any accidents and determine if emergency aid is required.\nInvestigate disturbances in accordance with association policies and procedures, including summoning appropriate authorities if necessary, and documenting incident.\nAssists management with accurate documentation of all reports, records, and data. Assist in preparing incident reports (water intrusion, theft, accidents, physical hazards, fire related incidents). Summarizes and enters reports into the computer for future reference.\n\n\n Requirements

Minimum Qualifications:

\n\nEducation and Experience:\n\nHigh school diploma or equivalent with at least one (2) years’ experience in hospitality or condominium security. Customer service background desired.\n\n\n\n

\n\nAbilities:\n\nAbility to read, write, type, give and receive oral reports.\nComputer literate, type 25 wpm, report writing.\nThe ability to multi-task and effectively communicate in person, over the telephone lines and portable equipment.\nEffectively and cordially communicate with management, residents, resident guests, visitors, co-workers, and law enforcement authorities.\nAbility to work under minimal supervision and maintain a consistent and reliable attendance record.\nAbility lift and/or move a 75-lb. person in emergency situations.\n\n\n\n

\n\nCertification and Training:\n\n\nCPR, First Aid, AED certification, Current State Guard Card are highly desired.\n\n

\n

\n

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.