Overview

Protects company assets and provides a safe environment for employees and guests. Supervises shift operations as assigned by the reporting senior including, but not limited to: providing leadership to assigned staff, ensuring effective internal and external communications, exercising appropriate judgment and decision-making skills, and ensuring that all departmental and staff activities are monitored and performed as efficiently and effectively as possible. 

MINIMUM QUALIFICATIONS:

Must be at least 18 years of age.  Bachelor’s degree in Business Administration or Criminal Justice plus 3 months of department-specific experience; or Associate’s degree in Business Administration or Criminal Justice plus 6 months or more of department-specific work experience; or One (1) year of department-specific experience. A Bachelor’s degree is preferred. Gaming, Hospitality or Customer Service industry preferred. Prior experience in law enforcement, military or civilian security services is helpful.  CLEET Security Officer certification or equivalent is required (within 6 months of hire) or certification of completion from a full-time or reserve police academy.  Armed Security Certification, CPR/AED/First Aid Certified is preferred.  Working knowledge of data entry and basic computer programs is required. Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license. Required to maintain a valid Driver’s License. Required to provide documents to show the applicant is eligible to work in the United States. Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities

GUEST SERVICES

Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times. Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. Gives directions and provides escort to customers in need. 

DEPARTMENT OPERATIONS

Operates company vehicles as directed and patrols all sections of property. Makes chip fills, jackpot verifications.  Regularly provides escorts of money and persons in money-handling positions.  Handles administrative duties assigned by manager. Responsible for securing assets by radio communication; records all calls and movements in casino; logs all calls for security. Responsible for completion of mandatory logs; ensures that all information is recorded and transmitted to appropriate OMDEC personnel and in compliance with outside regulatory agencies. Ensures time records are accurate for hourly employees and updates attendance records. Ensures assigned staff, are relieved from duty in order to take authorized break or meal periods and covers for department as necessary due to employee shortages.

REGULATORY COMPLIANCE

Monitors all relevant activities of the area of responsibility, to ensure that all applicable laws, rules, regulations and controls of the organization, and the National Indian Gaming Commission (NIGC) and the Osage Nation Gaming Commission (ONGC) are understood and enforced by all applicable personnel. Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.  Ensures assigned staff is aware of, understand and comply with regulatory requirements and enforces regulatory standards through discipline when necessary.

BUSINESS GROWTH/DEVELOPMENT

May assist assigned staff with accurate preparation of detailed daily, weekly, and monthly operating reports as required by the reporting senior.

ORGANIZATIONAL GROWTH/DEVELOPMENT

Leadership

Ensures newly assigned staff members are scheduled for and complete departmental orientation Responsible for the selection and performance evaluation of all assigned staff.  May discipline and/or terminate employees within the area of responsibility, as necessary, and in accordance with authority.  May recommend employees for recognition or reward. Provides job specific training to all newly hired employees or those assigned to mentor so they may perform their duties in accordance with acceptable job standards. Visits work spaces, break areas and other work shifts in order to be available and/or visible to staff members with the express purpose of showing interest, concern, or appreciation. Ensures applicable staff is aware of standards and expectations through publicity around their enforcement and effectively communicates consequences for not maintaining expected standards. Ensures all employees within areas of responsibility receive fair and equitable treatment with regard to their respective terms and conditions of employment. Trains new employees on job-specific tasks. Schedules employees to ensure excellent guest services are maintained in conjunction with efficiency and business needs.

Judgment/Decision-making

Forms opinions and makes decisions based on information and the identification of available facts. Makes decisions or draws conclusions using data and information from experience. Investigates, evaluates information, and makes final decisions regarding matters within the area of responsibility, guest/employee disputes and/or employee disciplinary actions in accordance with authority and ensures those decisions are in compliance with applicable laws, rules, regulations and established controls.

COMMUNICATION

Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.  Conducts at least bi-weekly One-on-One meetings with direct reports, soliciting input from employees. On an individual basis or in a group format, explains why, shares information, and communicates the purpose of decisions to applicable staff. Ensures company information provided by management is effectively communicated to assigned staff and ensures staff concerns, requests for information, and ideas for improvement, are effectively relayed to management. Provides assistance to civil and law enforcement authorities, including testimony in court and other administrative hearings. Interviews, investigates and documents all applicable incidents in accordance with company policy.  Performs all other related and compatible duties as assigned. Qualifications

EMPLOYMENT AUTHORIZATION, WORK CARDS

Must be able to provide the following cards or work authorization documents:  All documents required to show the incumbent is eligible to work in the United States. Required to pass a drug test and obtain and maintain a gaming license to work in a casino from the Osage Nation.  CLEET training certificates required (within 6 months of hire).  It is the responsibility of the employee to have all appropriate document(s) current and valid at all times.

Osage Nation Gaming License                Driver’s License   Oklahoma ABLE Commission Server’s License and Alcohol Compliance Education Test Passage CLEET Certification (within 6 months of hire)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl. The employee must be able to lift at least 20 lbs and push, pull, or drag up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.  Employee must be able to stand for long periods of time. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee is regularly exposed to fumes or airborne particles, including second-hand environmental smoke.  The employee is regularly exposed to outside weather conditions.  The noise level in the work environment is moderate to high.  The employee is occasionally exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands.  The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people.

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