KEY JOB FUNCTIONS: 

Provides superior service to guests by seeking out opportunities to be of service; by maintaining highly visible patrols to ensure a safe gaming experience; by assuring quality support to other departments so that they may serve guests more effectively.  

Proactively maintains public order, enforcing safety rules, protecting property and assets, and investigating disturbances within the property. 

Assist the Security Manager in achieving and maintaining departmental goals on assigned shifts.  Leads Security activities.  

Monitors activity regarding Nebraska Racing & Gaming Commission regulations and company policies.  

Handles compliance matters related to Security Department.  

Monitors incident reports, ensure accurate and effective handling, and initiates the investigation process.  

Develops, implements and maintains required internal and external reporting procedures.  Monitors exclusion list and ensures effective enforcement where appropriate.  

Operates a motorized vehicle.  

Familiar with the operation of communications and camera equipment on property. 

Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations. 

Maintain strict confidentiality. 

Responsible for ensuring optimal operations and consistent high-quality standards in areas of responsibility during all business hours.   

Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high-quality service.  Then, monitors results through inspection, evaluation and analysis.  Makes changes if necessary to achieve end result. 

Supervisory accountability for Team Members for day to day and long term operations to include hiring, training and developing Team Members which includes coaching, mentoring and appropriate performance management up to and including separation. 

Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. 

Presents oneself as a credit to the Company and encourages others to do the same.   

Performs all other related and compatible duties as assigned.  

EDUCATION and/or EXPERIENCE: 

High school diploma, GED, or comparable experience preferred. 

Previous experience in a Security or law enforcement, prefer 3 years.  

QUALIFICATIONS: 

Good oral and written communication skills including tact when dealing with difficult customers; must be fluent and literate in English. 

Ability to maintain extremely confidential information. 

General familiarity with investigative procedures. 

Valid driver's license required 

Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors. 

Must be able to see and, also, remember the specific details of incidents and persons.  

Must be able to give court testimony when necessary and write detailed reports.  

Ability to compose clear, accurate, and concise reports. 

Must be able to listen and respond to visual and aural cues. 

Physically mobile with reasonable accommodations including ability to lift up to 50 lbs., and ability to push, pull, reach, bend, twist, stoop and stack.  Must be able to run on level surfaces, as well as, up and down stairs. 

Ability to stand for extended periods of time. 

Strong leadership, supervisory and interpersonal skills. 

Effective communication (written and verbal).