About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.

Purpose 

 

To maintain and run an efficient and professionally organized office, leading a shift (morning, afternoon, late and overnight).  

 

Job Responsibilities 

 

General 

 

Executes all tasks assigned by his/her superiors 

Demonstrates a high degree of standards awareness; promotes teamwork and acts as role model 

Attends all scheduled training sessions 

Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule. 

Adheres to the hotel's code of conduct and grooming & hygiene standards 

Is seen as working hands-on, assists colleagues in crunch times. 

Actively participates in briefings and meetings. 

Maintains a clean and orderly work area and promotes a safe working environment.  

Performs any additional duties as assigned. 

 

Departmental 

 

Perform tasks and duties as assigned by the Director of Security/Security Manager during the shift. 

Proper handing over and taking over of all items and works in the register prior each shift change. 

Carry out shift briefing and ensure that the guards are  

Fair posting, allocation and supervision of duties of Guards  

Up keeping of books, files, keys, duplicate keys, master keys and items at the Security Office during their shift. 

Lost and found items to be logged and handle as per procedures. 

Ensure that team members are well groom, fit and sober for duty. 

Carry out CPR patrol as per P&P. 

Provide First Aid to guest and employees as when required. 

Conduct driving tests for employees as per procedures. 

carry out roving patrols along loading bay, visitors and staff parking to check for abnormalities and guards are present and on alert. 

Details of duty SHOULD be checked on daily basis. In case any inconveniences, Assistant Manager or Director should be made aware on the same day. 

Constant follow up of incoming mails and to take appropriate actions. 

Update Glitch concerning Security on a timely manner. 

Action incident report form without delay and hand over to Assistant Security Manager or Director of Security. 

Fill Injury Report Form (as and when required without delay and hand over same to Health and Safety Officer).  

Responsible for registers, files, articles and equipments as per inventory list in Security Office.      

Should ensure that no foods and drinks are taking at the Security Desk. 

keep Security Office clean and neat at all time 

Ensure that persons calling at the Security Office are received courteously and their requests attended to, promptly and diligently. 

Maintain staff privacy and avoid disclosing any confidential information. 

CCTV should be switched on at all time and same to be monitored. 

Functional checks to be carried out CCTV camera daily. Any issue related to Engineering / IT/ Gardeners, mail should be sent to respective departments and same be mentioned on daily report. 

Record all messages in message book and appropriate action to be taken at the earliest convenience with the instructions of  Assistant Manager and DOS 

Ensure visitors, contractors and interviewees are registered and badges are issued accordingly. 

Ensure that outsourced contractors to Engineering to sign their attendance prior issuing the pass respectively. 

Ensure that the lights at the main gate are switched on at night time. 

Attend guest and employees requests with diligence and tact in a timely manner. 

Report all unusual and important occurrences to the Director of security and Assistant Manager. 

Every move should be recorded at the Office or to inform Assistant Manager or Director of Security. 

Proper landing and checking your guards/posting/ relieve for lunch if necessary. 

Ensure that the post is not left unattended. 

Any anomalies SHOULD report to Assistant Manager or Director Immediately. 

Responsible to resolve and FUP on their respective glitches, Incident report etc... 

Proper handing over to Assistant Manager or Director prior starting a shift. (Except Overnight which should be written on daily report.) 

MUST ensure that the guard working in the office in overnight duty SHOULD check all Ving cards and keys inventory physically. 

Patrolling around the premises is a MUST every hour.-Need to record in office. 

Any of the items above which are irregular, or require attention by some member of the staff, should be written up on a report and referred to the appropriate department.  Any item considered important to the life & safety program or the immediate safety of a guest, should be handled promptly.  

Organise and assist vehicle check on regular basis at Main gate. Report all anomalies to Director or Assistant Manager 

Assist team members in securing villas in absent of guest. As per P&P. 

Carry out daily briefing with Dog handler’s prior start of their shift and ensure that grooming policy is respected. 

Radio testing to check on guard every hour is a MUST and need to record in office. 

Lock and safe laptop to fully charged on daily basis(overnight shift leader will ensure that laptop is fully charge ) 

Proper Handing and Taking over of equipment, each shift leader must ensure that equipments such as torch, IR, Laptop, walkie talkie, Buggy are in good condition. Anomalies should be reported to Director of Assistant Manager. 

Take door lock reading of vacant villas on weekly basis. Hand over to Director Or  Assistant manager for unquiry 

 

 

Special Requirements 

 

Secondary Education. 

Minimum of 1 year of relevant working experience in a similar function. Prior experience within hotel industry would be an advantage. 

Fluent in English (reading, writing and spoken)  

Trained in First Aid and CPR. 

Computer literate and competent in the use of Microsoft Office (Excel, PowerPoint, Word, as a minimum).  

Ability to conduct investigations and record statements. 

Strong leadership skills and proven experience in staff development. 

“Hands-on” approach to all tasks.  

Physically fit. 

 

Compliance Policies 

 

Grooming Policy 

Confidentiality Agreement 

Policy Against Harassment 

Electronic Systems Policy 

Code of Business Conduct and Ethics 

Employee Handbook Acknowledgement Form