About us
The Chancery Rosewood will welcome guests into a world of enriching experiences and unforgettable moments where they will feel inspired and elevated from the everyday. We will inject new energy into London’s scene where our associates will be the centre of our success. Opening in 2025.
About Rosewood
Rosewood Hotel Group is one of the world’s leading global lifestyle and hospitality management groups. Our group’s foundation is a commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which our hotels operate. By doing so, we strive to become the industry leader in delivering the true meaning of hospitality.
About the Role
The Security Supervisor works with thew Director of Security to oversees all security operations to ensure the safety of guests, associates, and property at The Chancery Rosewood. This role involves supervising the security guards, implementing safety protocols, overseeing daily and weekly security priorities, and coordinating responses to emergencies. The role reports into the hotel’s Director of Security.
To manage the assessment and reporting of potential loss situations in the hotel in order that accidental profit loss may be prevented.To assess and report potential safety hazards in order that remedial action can be taken.To assist in the supervision and application of the key control system for all rooms, departments and master keys of the hotel.To respond immediately to all fire alarms and act in accordance with policy and procedures with regard to fire, also to respond to all exit and security alarms, making a full investigation and reporting accordingly.To be familiar with anti-terrorism and bomb threat procedures and lead emergency response situations. To work with the Director of Security for mapping out security standards for The Chancery rosewood, such as Crisis Management, Business Continuity, and Threat Conditions. To ensure all security and hotel records are maintained in the manner instructed by The Chancery Rosewood.Studying professional publications to keep abreast of new developments, trends and systems in the field of security.To ensure the rotas for security guards are in place, cover for security officers are secured in the event of absence, sickness or holidays.To oversee the Security department in the absence of the Director of Security.Leads by example in evoking a friendly and caring attitude that anticipates the guest’s requirements rather than only reacts to them.Liaises easily with hotel guests, members and prospective guests, ensuring immediate attention and a welcome is always forthcoming, handling enquiries promptly and politely, and resolving any problems that may occur from time to time.Conducts and oversees thorough associate Discovery programs for all new hires in accordance with hotel procedures and the specifics of the Job Description. Assists the Director of Security with regular associate appraisals according to the hotel’s formal procedure, setting measurable goals for each associate, ensuring their skills are suitable for the tasks.Assists with recruitment processes as needed. Assist in the training of members of staff inside / outside the security department.Ensure the rotas for security guards are in place cover for security officers are covered in the event of absence, sickness or holidays.About you
A true ‘people person’, with previous experience in customer- or guest-facing security roles preferred.An excellent communicator, with conflict resolution abilities.A proven, SIA-certified security leader, with experience as a shift leader, team leader or supervisor experience essential.A strong and decisive communicator with excellent interpersonal skills.An ability to stay calm under pressure and resiliently handle emergencies, as well as inspiring the same in others.A strong knowledge of safety protocols and first aid.An ability to work on rotating shifts, including nights, weekends, and holidays.