Security Support Specialist Seattle,Washington,United States Corporate Functions Apple Information Security (AIS) develops services, systems, and tools that proactively mitigate security risks faced by Apple and our customers. Security is woven into the fabric of everything we do. We empower teams across the company, ensuring they innovate and create with security and privacy as a priority. AIS accomplishes this mission by leveraging data to drive security outcomes, pioneering security best practices and protocols, and enabling Apple and our partners to think about security holistically. As a result, we safeguard our business partners data and retain their trust. Apple is looking a customer support specialist to contribute to a frontline customer service function for AIS. Engaging with our security experts, you’ll handle various information security inquiries and liaise with security teams across the organization. The ideal candidate will have experience with customer support programs at scale, collaborating with domain experts from different organizations, and driving change through multiple mechanisms of communication. Also key for this role is building automated and repeatable processes to drive and track the impact of campaigns back to the security posture of Apple. Valuable skills for this position include customer service, research, writing, knowledge base building, and diligent follow-up. To excel in this role, strong writing, grammar, and critical thinking skills are also essential, ensuring effective communication and accurate problem-solving for all Information Security-related queries. **Description** As the Customer Support Specialist you will: *Execute multiple customer service inquiries simultaneously *Track SLAs against the inquiries in Jira *Develop partnerships with security subject matter experts and teams across Apple *Contribute ideas to automate issue the identification process *Contributing to the development of a comprehensive knowledge base for consistent responses **Minimum Qualifications** + 3+ Customer service experience + 2+ Experience triaging information and responding to large volumes of inquires + Strong problem solving and analytical thinking skills + Ability to synthesize information from multiple sources to provide customized responses tailored towards specific questions + Experience making data driven decisions + 2+ years experience in Jira + 2+ years experience in a Security space + Very strong written communication skills and ability to create and update program documentation **Key Qualifications** **Preferred Qualifications** + Bachelor’s Degree or 3+ years equivalent work experience **Education & Experience** **Additional Requirements** **Pay & Benefits** + At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $96,200 and $181,100, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. + Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) **Apple Footer** Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) . Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) . Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .