JOIN OUR FAMILY!

Are you looking to be part of a hospital team that feels like family, while having the support and resources to push your career forward? If so, we would love to connect with you! VCA Delta Oaks Animal Hospital in Eugene, OR is seeking a Customer Service Representative to join our one- of- a kind 4 doctor general practice.

VCA Delta Oaks Animal Hospital has a long standing client base with multiple generations of family and pets that come through our doors. We pride ourselves on outstanding patient care while considering the needs of the owners. Eugene offers an abundance of outdoor activities and has an amazing restaurant scene with many local eateries and breweries. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

At VCA Delta Oaks, you can be the CSR you have always wanted to be! We have a unique culture in our hospital that values each person’s individual skill and personality. There’s something special about you and we are excited to learn more! Whether you are an experienced CSR looking for the next step in your career or new to the field seeking mentorship, our team is ready to partner with you.

Why Join The VCA Family?

Access to the people and financial resources of a large veterinary communityLeadership opportunitiesCareer development programsOpportunities to give back through strong Shelter partnerships and VCA CharitiesTuition support and sponsorshipsContinuing Education Allowance*Veterinary Technician license reimbursementFree wellness subscriptions (Head Space)Referral bonusesCompetitive wageMedical, dental & vision insuranceLife, long and short term disability insurancePaid parental leavePaid vacation and sick time401(k)Generous pet discountsVCA follows all CDC recommendations for associate safety

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. As a member of the VCA team, your mission will be to win the confidence of every pet parent—by delivering an outstanding client experience—so we can provide exceptional care to every patient.  The CSR is the pivot around which the hospital operates and is responsible for ( but not limited to):
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside

Ready to grow with a collaborative and supportive Team? Apply now! We look forward to getting to know you!

Experienced Customer Service Representative wanted to join our team!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.