Kforce is seeking a Self Service Knowledge Manager for a remote contract role. Summary: In this role, the Self Service Knowledge Manager will be responsible to implement a Knowledge Management (KM) framework across all business units. They will be responsible for the setup, governance, adoption, and success of the new framework. In addition, the Self Service Knowledge Manager will drive continuous improvement of this framework in collaboration with key stakeholders across the business. Responsibilities: * Develop the topic list and produce the structure of support (account & technical) content for use across various channels including web, product platforms and contact center * Responsible for the continued development and implementation of strategies, processes, and tooling for corresponding KM solutions as well as developing KPIs