Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

 

Job Overview

The Senior, User Experience Design plays a key role in shaping the user experience for Macy’s.com, the Macy’s app, and Macy’s retail stores as part of Macy’s Customer Experience organization. This individual contributes to realizing Macy’s strategic vision by designing engaging, user-centered experiences. The Senior, User Experience Design delivers elegant, world-class solutions in a fast-paced, collaborative team environment. They solve business goals and user needs, influence cross-functional teams, and leverage research and data to inform design decisions.

In addition to serving as an individual contributor, the Senior, User Experience Design mentors UX Designers and Associate UX Designers, guiding their efforts to align with Macy’s strategic objectives.

 

What You Will Do

Design user experiences that align with business goals and user needs, incorporating KPIs and user success metrics. Collaborate effectively with managers, product managers, engineers, and researchers to define, conceptualize, and design user-facing products. Partner with UX leadership to define the domain experience and ensure deliverables align with the overall user experience design vision. Design for web, mobile apps, and in-store environments, ensuring a consistent and seamless user experience across platforms. Approach domain design challenges holistically: conceptualize new products and features, create storyboards, workflows, interactions, wireframes, high-fidelity mockups, and design standards based on business goals and user research. Work closely with the domain UX Manager and UX Lead to ensure deliverables align with the overall design system. Mentor user experience designers within the domain team. Demonstrate expertise in designing for mobile apps and responsive web experiences, with a strong understanding of user interface design processes and user-centered design methodology. Design user experiences that effectively balance business goals with user needs. Excel in creating high-fidelity mockups and prototypes while iterating on interface design and interaction flows based on user feedback. Utilize metrics, optimization techniques, and both qualitative and quantitative research to inform and validate design decisions. In addition to the essential duties mentioned above, other duties may be assigned.

 

Skills You Will Need

User-Centered Design: Expertise in designing user experiences that align with business goals, user needs, and success metrics across web, mobile apps, and in-store platforms.

Design Execution: Proficient in creating high-fidelity mockups, prototypes, and iterative designs informed by user research and feedback.

Collaboration: Strong ability to work cross-functionally with managers, product managers, engineers, and researchers to define and deliver user-facing products.

Mentorship: Proven experience mentoring and guiding UX Designers to align with strategic objectives and design standards.

Research & Optimization: Skilled in leveraging metrics, qualitative/quantitative research, and optimization techniques to inform and validate design decisions.

Project Management: Solid time management, prioritization, and multitasking abilities to manage multiple projects effectively.

Communication & Influence: Excellent negotiation and communication skills, with the ability to advocate solutions to peers and leadership.

Technical Proficiency: Strong knowledge of design tools, responsive design principles, and MS Office programs.

 

Who You Are

Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way. Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 5+ years of UX/UI design experience across consumer mobile applications, websites, or retail stores.  Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision. Able to work a flexible schedule based on department and company needs.

 

What We Can Offer You

An inclusive, challenging, and refreshingly fun work environment Competitive pay and benefits rooted in principles of equity Performance incentives and annual merit review Merchandise discounts Health and Wellness Benefits across medical, dental, vision, and additional insurance Retirement Savings Plan with 401k match opportunity Employee Assistance Program (mental health counseling and legal/financial advice) Resources for continuous learning, career growth, and leadership development 8 paid holidays Paid Time Off (first year prorated depending on start date) Tuition reimbursement program Guild education benefit funds 100% of tuition, books, and fees in designated programs Colleague Resource Groups (CRGs) and give-back/volunteer opportunities Empowerment and autonomy to perform impactful work with tangible results

 

About Macy’s

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team – Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.