*** This is a Remote/ Hybrid opportunity, with the appropriate licensing, based out of our Jacksonville, FL office, for those living the Southeastern US. ***
Title: Senior Account Associate
Welcome to Insurance Office of America – one of the nation’s largest and premier privately held insurance agencies! Recognized as a Top Workplaces USA Award winner, IOA’s commitment to both a rewarding culture and employee satisfaction is unwavering. Prioritizing a strong work/life balance, personal and professional growth, competitive benefits, and giving back to our community aren’t just clichés here – they’re a part of who we are. With a growing workforce and over 60 office locations across the US and Northern Ireland, we can confidently serve our clients with an unmatched standard of excellence.
Want to learn more? Complete the application below and one of our talented recruiters will be ready to answer any other questions you may have.
Job Summary
Working under general direction of an Account Manager (AM), Account Executive (AE) or Producer and following established industry and company guidelines; provides administrative and customer service support to account team, Producer and/or assigned group of accounts; and meeting all performance requirements regarding production, quality and ensuring that no liability associated with errors and omissions occur. Capable of resolving moderately complex customer service problems; showing the ability for critical thinking and thought process in taking the next step in the best interest of the client, carrier partner and IOA. Typically assigned to small-sized accounts and/or to those accounts having the least complex needs.
What You’ll Do:
Assist in directing day-to-day activities and work flow assigned to Team Support/Receptionist, Account Assistant and/or Account AssociateAssist and ensure all new and renewal insurance policies are processed accurately and within required timeframes by tracking policy expirations for existing clients and work proactively to ensure appropriate actions are taken to facilitate renewalsProcessing the following tasks accurately and within required timeframes:Processing Policy Endorsements and carrier Audits; identify errors and facilitate corrective actionsProcessing Policy Cancellations, Reinstatements and Lost Policy Releases (LPR)Preparing Check requests, Invoices and Premium Finance AgreementsPreparing Summaries of InsuranceOrdering Loss Runs and MVR’sIssuing Auto ID CardsIssuing Certificates of Insurance and Evidences of PropertyIssuing Binders of InsurancePreparing Check Requests, Invoicing and Premium Finance AgreementsIdentifying and reconciling of any inaccuracies in Account billingsPreparing Agent of Record letters (AOR)Provide support to AM, AE or Producer in the new business and renewal business workflows, including but not limited to:Client research and gathering complete underwriting informationConducting Loss Run AnalysisPreparing complete and accurate submissions including Acord applications and/or supplemental forms; sending out to market and/or performing Online Rating as requiredEvaluating and negotiating coverages and pricingPreparing and presenting Proposals as directed by AM, AE or ProducerBinding coverage and complying with any subjectivity(ies) as required by carrier, Surplus Lines Association and/or IOADiligent follow up for Policy IssuanceReview all policies, identifying and notifying AM, AE or Producer of any discrepancies and ensuring that all necessary changes are submitted to and issued by the carrierMaintaining accurate schedules and/or Summaries of InsuranceAssist in review of contracts to ensure proper coverages are includedMonitor Accounts Receivables report and take action on any delinquent accounts along with collecting outstanding balances dueData entry and maintain agency management system, other agency supported systems and carrier/vendor online platforms, ensuring all data entered is complete, clearly presented and well-documented, accurate, and up-to-dateMonitor and maintain activity/suspense, taking necessary action to ensure completion within required time frameMaintain frequent, transparent communication with account team regarding individual and team client service and policy administration activities, ensuring that the account team is fully informed of workload status, questions and/or any errors, discrepancies or changes related to assigned duties and tasksDeliver excellent service at all times, including proactively anticipating needs, maintaining frequent and professional communication, and responding quickly to service requestsContinually stay abreast of all company policies and procedures to ensure good knowledge, execution and compliance of standard operating proceduresContinually seek to improve individual and team performance, including identifying, communicating and adopting best practicesLive and champion IOA core values at all times, demonstrating the highest level of personal character, integrity, and servant leadershipRegular and consistent attendance is expected and a necessary component to the jobPerform other duties as required
What We’re Looking For:
3+ years of customer service experience in the insurance industry
Has a very good understanding of what an insurance brokerage is and does
All required active licensing
CISR designation or equivalent preferred
Strong analytical, problem solving and decision making skills
Excellent customer service skills
Must possess high attention to detail
Excellent multi-tasking, organizational and prioritization skills
Outstanding verbal/written communication skills
PC proficiency, including basic knowledge of MS Office products, including Outlook, Word and Excel
Exceptional personal character
High School Diploma (or equivalent)
What We Offer:
Competitive salaries and bonus earning potentialGreat benefits, including company paid health insurancePaid time off for holidays, vacations, and sick time401K with an employer matchParticipation in our employee stock planOpportunities for professional growth and career progressionA culture that emphasizes respect for every individualCompany commitment to work/family life balance and community serviceTeammates who share your drive for excellenceKnowing every day you are helping our clients protect their families and businesses
Still wondering if IOA is the right fit for you?
If you want to feel the significance of knowing your efforts have been both recognized, appreciated and rewarded, then IOA is right for you.If you want to feel valued and have a real influence towards the continued success of your organization, then IOA is right for you.If you want to feel the peace of knowing that you’ve made the best decision of your professional life, then IOA is right for you.
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Any unsolicited resumes or candidate profiles submitted to e-mail accounts of employees of Insurance Office of America, hereafter referred to as IOA, or any of its subsidiaries are considered property of IOA for recruiting purposes and are not subject to payment of agency fees. In order to be an authorized vendor for IOA, any such agency must have an existing formal written agreement signed by an authorized IOA HR leader and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged by IOA on the particular search by a member of our Talent Acquisition Team. Likewise, for our authorized Vendors, if the candidate submission process is not followed, no agency fees will be paid by IOA or our subsidiaries.